Retail Assistant Store Manager - Irmo, SC

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular serves over 4 million subscribers with affordable plans, popular devices, and nationwide coverage, all backed by top-rated, U.S.-based customer support. The company has earned recognition as the most awarded wireless brand for customer service, including #1 rankings in network coverage and customer satisfaction by the American Customer Satisfaction Index (ACSI). With 3,000 employees across the U.S., Consumer Cellular is expanding rapidly, bringing personalized in-person support to more communities.

About the Role

As part of our retail team, you’ll build relationships with customers, guide them through decisions with patience and expertise, and create moments that turn first-time visitors into lifelong customers. The Retail Assistant Store Manager supports overall store effectiveness and delivers an exceptional customer experience while partnering closely with the Store Manager to meet performance, sales, and customer satisfaction goals.

Responsibilities

• Engage customers on the sales floor, assist with device setup, plan selection, and complete sales transactions to achieve individual and store sales goals.
• Support daily store operations in partnership with the Store Manager, ensuring company standards and processes are followed.
• Reinforce training, onboarding, and policy expectations through hands-on guidance and modeling best practices.
• Follow established procedures to support store operations during scheduled shifts, including when the Store Manager is not present.
• Partner with the Store Manager on team-related matters and escalate employee relations or policy concerns as appropriate.
• Complete opening and closing responsibilities, including register reconciliation and securing the store per company guidelines.
• Maintain store presentation standards, ensuring the sales floor, backroom, and customer areas remain clean, organized, and welcoming.
• Implement marketing and merchandising updates, including promotional materials, signage, device displays, and pricing changes.

Requirements

• High School Diploma required.
• 2+ years of retail experience required; wireless, specialty retail, or big-box experience preferred.
• Strong communication skills, both verbal and written.
• Demonstrated ability to support training and guide team members.
• Solid business acumen and understanding of retail performance metrics.
• Self-motivated with the ability to work in a fast-paced environment.
• Flexible schedule, including weekends and occasional travel as needed.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items.

Pay

This position offers a wage of $21.00–$22.00 per hour plus uncapped commission. The anticipated base salary range is $44,100–$57,750 annually, with variations based on location. Individual pay is determined by skills, experience, and other relevant factors.

Schedule

This is a modified full-time role, with a work schedule ranging between 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.

Benefits

• Competitive base pay with potential for shift differential, overtime, and bonus pay (eligibility subject to active employment and compliance with company policies).
• Medical insurance (98% company-paid for full-time employee-only coverage).
• Dental and Vision insurance (100% company-paid for full-time employee-only coverage).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) available following a 30-day waiting period (up to 40 hours accrued in the first year for hourly positions; up to 120 hours for salaried positions).
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid).
• Long-Term Disability insurance (100% company-paid).
• Employee Assistance Program (100% company-paid).
• Education reimbursement.
• Employee rewards program.

Pre-employment background check and drug screen are required.