Retail Assistant Store Manager

Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy, fast-paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.

Responsibilities

• Create an unforgettable customer experience
  • Works with the sales team to ensure each customer receives the best experience possible.
  • Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
  • Prepares the fitting rooms, finds sizes, and provides honest, knowledgeable feedback to customers regarding merchandise style and fit.
  • Forges lasting relationships with customers by engaging with them about product details, new product and replenishment, and invites them to upcoming events.
  • Is knowledgeable on what’s new and what’s selling well and shares with both the customer and team.
• Be the business
  • Leads the team on the day-to-day operations of the store when the Store Manager is not in.
  • Motivates the sales team and achieves sales goals in a team-based commission environment.
  • Seeks new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
  • Leads the team in the completion of projects while keeping the focus on customer experience.
  • Communicates inventory needs to support the business goal.
• Leadership/Ownership
  • Assists the Store Inventory Lead in the processing of all shipments of product, as well as inventory management.
  • Works with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
  • Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.
  • Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
  • Under the guidance of the Retail Store Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times.
• Operations
  • Completes weekly manual restock and sends report to inventory management.
  • Completes weekly cycle counts.
  • Assists in processing weekly shipments.
  • Ensures all store supplies are stocked and communicates needs on a monthly basis.
  • Processes all online returns and defective products as needed and ships to the warehouse.
  • Ensures all restock and destock is handled on a daily basis.
  • Assists in keeping the backroom clean and bins organized.
  • Manages the Aloha displays; refreshed and restocked weekly.
  • Manages the mannequin refresh and checking one-offs.
  • Ensures all merchandising standards are happening on the floor.

Requirements

• Available morning and/or evening, work 8-hour shifts, 5 days/week, available at least 1 weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• A customer service expert: creates experiences and develops relationships with customers, embraces the social aspect of sales, and has the ability to positively and proactively handle customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational skills and follow-through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Eager to develop new skills and responsive to feedback.

Willingness Requirements

• Willingness to lift and move products and equipment and boxes weighing up to 30 lbs.
• Willingness to stay active and move throughout the store during each shift.
• Willingness to reach, bend, and use a step stool or ladder when needed.
• Willingness to work in an environment with bright lights and music.
• Willingness to work as part of a team in a fast-paced retail environment.

Benefits

• Health Insurance
• Savings and Retirement Plan
• Employee Assistance Program
• Generous Vuori Discount & Industry Perks
• Paid Time Off
• Wellness & Fitness benefits

Pay

The hourly range for this role is $23/hr - $27/hr, plus team pooled commission.

Schedule

• 8-hour shifts, 5 days per week
• At least 1 weekend day required