Retail Assistant Store Manager

Primary Responsibilities

• Sales and Service Excellence:
  • Partner with the management team to drive memorable customer experiences and client satisfaction.
  • Ensure the execution of Office Depot selling techniques and sales training across the store.
  • Foster a sales-focused environment through assisting with the training and development of associates.
  • Act as a role model for delivering exceptional customer service and product expertise.
• Operational Efficiency:
  • Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
  • Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
  • Assist the General Manager in providing guidance and effective coaching to associates for improved performance.
  • Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Leadership And Team Development:
  • Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
  • Facilitate training sessions on the business model and the holistic service offering for clients/customers.
  • Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
  • Regularly exercises independent judgment when providing input to the General Manager on assessing store associates' performance, certification(s), and competencies.
  • Other responsibilities as deemed necessary.
• External Key Carrier Responsibilities:
  • Maintain the safety and security of the building and associates during the absence of other managers.
  • Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
  • As a leader in the store, ensure regular loss prevention compliance.
  • Fulfill responsibilities associated with External Key Carrier designation.

Education & Experience

• High school diploma or equivalent required; Bachelor’s preferred in Business, Marketing, Retail, or related field preferred.
• 1–3 years related experience; retail, sales, customer-facing, and/or supervisory experience preferred.
• Basic computer skills; able to use job-related technology and systems.

Skills & Competencies

• Advanced selling skills and strong customer focus.
• Proven leadership: able to lead, coach, motivate, and manage conflict.
• Strong problem-solving, time management, and ability to plan, prioritize, and execute.
• Excellent verbal and written communication; effective collaborator and team player.
• Demonstrates business acumen, accountability, and drive for results; makes sound decisions.
• Positive, engaging, action-oriented, adaptable, and passionate about our brand, products, services, and solutions.

Pay

Salary range: $21.50 - $25.50 per hour (compliant with all state and local minimum wage laws). You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Benefits

The company offers competitive salaries, a benefits package which includes a 401(k), and opportunities to move and grow within the organization.