Retail Assistant Store Manager

Office Depot’s Retail Assistant Store Manager drives total sales and service growth, creates a vibrant sales culture, and upholds visual-merchandising, freight, and logistics standards while delivering unparalleled client satisfaction. As a “Key Carrier,” you will lead a customer-centric environment, engage with the local community, and foster a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, & Courageous.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure execution of Office Depot selling techniques and sales training across the store.
• Foster a sales-focused environment by training and developing associates.
• Act as a role model for exceptional customer service and product expertise.
• Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
• Assist the General Manager in providing guidance and effective coaching to associates for improved performance.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer-satisfaction initiatives.
• Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
• Facilitate training sessions on the business model and holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Exercise independent judgment when assessing store associates’ performance, certification(s), and competencies.
• Maintain the safety and security of the building and associates during the absence of other managers.
• Perform opening and closing responsibilities, including alarm activation/deactivation, cash handling, and daily store balancing.
• Ensure regular loss-prevention compliance.
• Fulfill all responsibilities associated with the External Key Carrier designation.

Requirements

• High school diploma or equivalent required; Bachelor’s degree in Business, Marketing, Retail, or related field preferred.
• 1–3 years of related experience in retail, sales, customer-facing, and/or supervisory roles.
• Basic computer skills and ability to use job-related technology and systems.
• Advanced selling skills and strong customer focus.
• Proven leadership: ability to lead, coach, motivate, and manage conflict.
• Strong problem-solving, time management, and planning skills.
• Excellent verbal and written communication; effective collaborator and team player.
• Business acumen, accountability, and drive for results; ability to make sound decisions.
• Positive, engaging, action-oriented, adaptable, and passionate about the brand, products, services, and solutions.
• Must be able to work a flexible schedule that aligns with business needs, including evenings, weekends, and occasional holidays.
• Full-Time Assistant Managers must be able to perform External Key Carrier responsibilities, including opening and closing duties.
• Consent to periodic comprehensive background checks conducted by a third-party.

Benefits

• Competitive salaries and a 401(k) plan.
• Opportunities for career growth and advancement within the organization.
• Eligibility to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Pay

The salary range for this role is $15.49 to $23.62 per hour, with adjustments made to comply with all state and local minimum-wage laws.

Schedule

• Flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays.
• Full-Time Assistant Managers must be available for opening and closing responsibilities.