Retail Assistant Store Manager

The ODP Group · Baton Rouge, LA · 3 mo ago

On-siteBusiness Development$13.12–$22.31/hrOther

About the role

The Retail Assistant Store Manager at Office Depot plays a pivotal role in driving total sales and service growth within our stores. Your enthusiasm and expertise will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Assistant Manager will help lead a customer-centric environment, engage with the local community, all while fostering a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity.

Primary Responsibilities

Sales and Service Excellence:
- Partner with the management team to drive memorable customer experiences and client satisfaction.
- Ensure the execution of Office Depot selling techniques and sales training across the store.
- Foster a sales-focused environment through assisting with the training and development of associates.
- Operate as a role model for delivering exceptional customer service and product expertise.
- Operate as a role model for delivering exceptional customer service and product expertise.
Operational Efficiency:
- Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
- Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
- Aid the General Manager in providing guidance and effective coaching to associates for improved performance.
- Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
Leadership and Team Development:
- Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
- Facilitate training sessions on the business model and the holistic service offering for clients/customers.
- Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
Other responsibilities as deemed necessary

External Key Carrier Responsibilities

Maintain the safety and security of the building and associates during the absence of other managers.
Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
Ensure regular loss prevention compliance.
Fulfill responsibilities associated with External Key Carrier designation.

Education and Experience

High School diploma or equivalent, Bachelors preferred
Business, Marketing, Retail, or related fields
Minimum 1-3 years of experience in related field
Retail, sales, customer facing, and/or supervisory experience preferred
Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job
Experience with Logistics and Freight
Advanced selling skills
Must be able to effectively lead and coach others in a professional environment
Coaches / Motivates, Conflict Management, Problem Solving, Drives for Results, Directing Others, Decision Quality, Business Acumen, Collaboration / Team Spirit, Accountability, Time Management
Possess excellent verbal and written communication skills
Must be able to plan, prioritize and execute detailed instructions in a timely and efficient manner
Demonstrated leadership capabilities, with the ability to work independently, as well as with others
Adaptable to a changing environment and focused on driving results
Client focused, positive and engaging, action oriented, demonstrates a passion for the brand, products, services, and solutions.

About The ODP Corporation

The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Pay, Benefits & Work Schedule

The salary range for this role is $13.12 to $22.31, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

How to Apply

To apply for this exciting position, please click the Apply Now button. You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.