Retail Assistant Store Manager

Who We Are

We are Gabriella White, a family-owned and operated company since 1987. We provide luxury furniture and accessories that enhance every part of your home. Our mission is to design and deliver life's best moments.

What We Offer

• Competitive health, dental, and vision plans
• 401(k) plan with match after 12 months
• Sick, vacation, holiday, and parental time off
• Employee Assistance Program and Chaplain Services
• Generous Employee Product Purchase discount

What You Do

• Ensure showroom presentation and merchandising align with brand standards
• Maintain stockroom standards, visual integrity, and cleanliness
• Coordinate daily store operations, opening, closing, inventory, merchandising, safety, and cash controls
• Drive high-quality client experience
• Address client service challenges promptly and professionally
• Aid in lead/business reviews, reporting performance insights, and recommending course corrections
• Exhibit and reinforce brand values, professional conduct, and polished presentation
• Foster a constructive and collaborative environment among associates
• Maintain operational standards, including security and audit processes
• Support sales performance through coaching on service, upselling, and CRM system usage
• Deliver feedback and support skill development
• Help monitor sales and operational metrics
• Escalate unresolved issues to the Store Manager and participate in follow-up
• Serve as the leader-on-duty and escalate issues as needed

How Success Is Measured

• Achieves store sales and invoicing goals
• Maintains RMA goals
• Achieves Net Promoter Score goals
• Maintains Average Dollar per Sale targets
• Maintains conversion rate targets

What You Bring

• Bachelor’s degree in business, operations, design, or related area preferred
• Minimum of three years of experience in retail or design environment with at least two years in a leadership role; luxury retail experience strongly preferred
• Proven ability to drive sales and profitability through metric-driven decision making, business analysis, and goal setting
• Strong aptitude for selling luxury products with a focus on delivering exceptional client experience
• Ability to hold teams accountable while fostering a culture of performance and professional growth
• Excellent written, verbal, and interpersonal communication skills with the ability to coach, influence, and resolve conflict effectively
• Strong organizational and time management skills with the ability to prioritize competing demands in a fast-paced environment
• Proficient computer skills including MS Outlook, Excel, and Word; experience with CRM and ERP systems preferred
• Technical knowledge of space planning and design practices preferred, knowledge of fabrics, applications, and merchandising standards highly valued
• Financial and operational acumen including inventory control, budgeting, payroll oversight, and cash management
• Positive, professional demeanor with strong problem-solving and decision-making skills
• Commitment to brand standards, presentation, and risk management practices to protect profitability and elevate client experience
• Clean MVR and the ability to obtain and maintain a CMV (Commercial Motor Vehicle) license within one week, if needed