Retail Assistant Store Manager

About the role

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Responsibilities

• Ensure the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service.
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Assist Store Manager with the recruitment, training, development and succession of high performing, results driven Associates and Supervisors.
• Spends 50% of their working time on the sales floor engaging with consumers, selling, and coaching employees and 50% of their time processing shipment.
• Act as the Store Manager when the Store Manager is away from the store for any given reason.
• Prepare and administer timely and accurate performance appraisals.
• Control and manage payroll, service-driven scheduling, and inventory to maintain a highly profitable location while providing the highest levels of service to customers.
• Manage and monitor Loss Prevention education and awareness programs. Directly responsible for Loss Prevention and Operational compliance within store.
• Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts.
• Manage and execute both incoming and outgoing merchandise.
• Communicate merchandise opportunities to Store Manager.
• Communicate, manage, and execute all Marketing driven initiatives and events within budget and according to all Policies & Procedures.
• Attend offsite training and position related meetings as required by Store Manager; travel may be required.
• Accurately process sales, exchange, and refund transactions at the cash desk, with proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable.
• Process employee transactions while adhering to the Associate Discount Policy & Procedure.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner.
• Ensure execution and maintenance of all Visual Guidelines as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner.
• Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates and Customers.
• Work non-traditional hours; weekends, evenings, holidays; overtime may be required.

Requirements

• Two to four years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record.
• Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Managers as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups.
• The ability to constantly walk and move about is required. This role involves frequent stationary standing, reaching, bending/twisting of head, maintaining balance while walking, occasional kneeling, crouching, climbing, bending/stooping at waist/torso and sitting to assist customers, pushing/pulling equipment such as shelving bays, dollies, carts, and racks with up to 20 pounds of force as well as lifting/carrying/placing boxes of product up to 30 pounds in weight at heights up to 131 inches while using a ladder.
• The role requires using ladder/step stool equipment, and maintaining the organization and cleanliness of the sales and stock area are also required. Environmental factors of action include operation of foot controls for operating mobile stock shelving bays and exposure to working at heights.
• Use of the following senses are critical to this position: speaking, hearing, near & far acuity, depth perception and field of vision.
• Cognitive factors critical to this function are: reading comprehension, basic math calculations, writing, complex problem solving and basic computer work.

Qualifications

• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.

Skills

• Effective communication and leadership skills.
• Ability to manage multiple tasks and priorities.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and customer service skills.
• Ability to work independently and as part of a team.

Benefits

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination. At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically.

Pay

The base pay for this position is $25-$28 + Bonus + Benefits (Benefit Summary Full Time). Pay may vary depending on job-related knowledge, skills, and experience.

Schedule

Non-traditional hours; weekends, evenings, holidays; overtime may be required.