Retail Assistant Store Manager

About the Company

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions, reaching audiences in over 90 countries and regions through multiple cross-border e-commerce platforms.

About the Role

We are in search of an Assistant Store Manager to contribute to our continuous expansion across the United States. This role involves managing store opening and closing operations, ensuring smooth store processes, and providing an exceptional in-store experience. The Assistant Store Manager will report to and receive functional guidance from the Store Manager.

Responsibilities

• Manage a team of Brand Associates by setting expectations, goals, and developing talent.
• Act as the manager on duty, focusing on delivering results while enabling a positive customer and employee experience.
• Maintain a clean, organized, and safe store environment for customers, employees, and products.
• Set high store standards that reflect the company’s brand image, values, and culture.
• Serve as a subject matter expert on POP MART’s core business, including character information, products, and company history.
• Support company marketing events such as in-store events, pop-up events, conventions, and new store openings.
• Support the RoboShop business as needed and follow up with in-store RoboShop employees and business partners.
• Improve sales performance and meet key performance indicators such as store conversion, units per transaction, dollars per transaction, and store sales trends.
• Drive sales of key products such as Blind boxes, MEGA, and accessories.
• Execute Visual Merchandising and Marketing directives from business partners, including attending weekly calls, installing marketing decals, props, and setting up new merchandising planograms.
• Remerchandise the sales floor based on product sell-through or slow-moving inventory, making strategic decisions aligned with business needs.
• Work closely with the Inventory ASM to determine back-of-house (BOH) and warehouse inventory levels.
• Responsible for back-of-house organization, inventory management, receiving/transferring goods, and weekly/quarterly inventory auditing.

Requirements

• Retail industry knowledge, skills, and abilities.
• Ability to lift large boxes up to 50 lbs.
• Confident and comfortable engaging customers to deliver a great customer experience.
• More than 2 years of store leadership experience in retail.
• High level of ethics, values, integrity, and trust.
• Experience working independently in an ambiguous environment with minimal supervision.
• Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
• Ability to adapt to a fast-paced environment and implement new standardization directives.
• High School Diploma.
• Must be 18 years old or older.
• Flexibility to work in a dynamic environment and effectively prioritize multiple tasks.

Physical Requirements

• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6-8 hours per shift).
• Ability to bend, kneel, reach, and climb ladders or step stools safely.
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves.
• Able to work in a fast-paced environment that may require quick movements and multitasking.
• Ability to work in varying temperature conditions, including stockroom and receiving areas.
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters).

Benefits

• Market-competitive packages including 401k, health insurance, PTO leave, paid sick leave, and family leave.
• On-the-job training to ensure employees are equipped with up-to-date skill sets and knowledge.
• Career development opportunities through short-term assignments and new experiences.