Retail Assistant Store Manager

About the role

POP MART is seeking an Assistant Store Manager to support its expansion in the United States. This individual will oversee store operations, ensuring a positive customer and employee experience.

Responsibilities

• Manage a team of Brand Associates, setting expectations, goals, and developing talent
• Act as the manager on duty, focusing on delivering results while maintaining a positive customer and employee experience
• Maintain a clean, organized, and safe store environment for customers, employees, and store products
• Set high store standards reflecting POP MART's brand image, values, and culture
• Be a subject matter expert on POP MART's core business information, including characters, products, and company history
• Support company marketing events and RoboShop business as needed
• Drive sales of key products such as blind boxes, MEGA, and accessories
• Work flexible hours including nights, weekends, and holidays
• Execute Visual Merchandising and Marketing directives, install marketing materials, and manage inventory

Qualifications

• Retail industry knowledge, skills, and abilities
• Ability to lift up to 50 lbs.
• Confidence and comfort in engaging customers for a great customer experience
• More than 2 years of store leadership experience in retail
• High level of ethics, values, integrity, and trust
• Experience working independently in an ambiguous environment with minimal supervision
• Demonstrated ability to use data and metrics to implement effective solutions
• Ability to adapt to a fast-paced environment and implement new standardization directives
• High School Diploma
• Must be 18 years old or older

Physical Requirements

• Able to lift, carry, and move merchandise and supplies up to 50 lbs.
• Able to stand and walk for extended periods (up to 6-8 hours per shift)
• Able to bend, kneel, reach, and climb safely
• Able to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
• Able to work in a fast-paced environment that may require quick movements and multitasking
• Able to work in varying temperature conditions, including stockroom and receiving areas
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters)

What We Offer

• Market-competitive packages including 401k, health insurance, PTO leave, paid sick leave, and family leave
• Opportunities to learn and lead through on-the-job training
• Career development through short-term assignments and new experiences

Benefits

• Equal pay initiatives
• Compliance with the Americans with Disabilities Act (ADA)
• Equal opportunity employment