Retail Assistant Store Manager

About the Company

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

About the Role

We are in search of an Assistant Store Manager to contribute to our continuous expansion across the United States. This person will be responsible for store opening and closing operations, ensuring that all store operations are occurring as expected, and providing a great in-store experience. The position reports to and receives functional guidance from the Store Manager.

Responsibilities

• Manage a team of Brand Associates by setting expectations, goals, and developing talent
• Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience
• Maintain a clean, organized, and safe store environment for customers, employees, and store products
• Set high store standards that reflect company brand image, values, and culture
• Serve as a subject matter expert on POP MART core business information, including character details, products, and company history
• Support company marketing events such as in-store events, pop-up events, conventions, and new store openings
• Support the RoboShop business as needed and follow up with in-store RoboShop employees and business partners
• Improve sales performance of stores and meet key performance indicators such as store conversion, units per transaction, dollars per transaction, and store sales trends
• Drive sales of company key products such as Blind boxes, MEGA, and accessories
• Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls
• Install Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures
• Re-merchandise the sales floor based on product sell-through or slow-moving product, making strategic decisions that align with business needs
• Work closely with Inventory ASM to determine back-of-house (BOH) and warehouse inventory levels
• Responsible for back-of-house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing

Requirements

• Retail industry knowledge, skills, and abilities
• Ability to lift large boxes up to 50 lbs
• Confident and comfortable engaging customers to deliver a great customer experience
• More than 2 years of store leadership experience in retail
• High level of ethics, values, integrity, and trust
• Experience working independently in an ambiguous environment with minimal supervision
• Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions
• Ability to adapt to a fast-paced environment and implement new standardization directives
• High School Diploma
• Must be 18 years old or older
• Flexibility to work in a dynamic environment and effectively prioritize multiple tasks
• Enjoy learning new things, assisting customers, and contributing to a strong team culture

Physical Requirements

• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs
• Ability to stand and walk for extended periods (up to 6-8 hours per shift)
• Ability to bend, kneel, reach, and climb ladders or step stools safely
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
• Able to work in a fast-paced environment that may require quick movements and multitasking
• Ability to work in varying temperature conditions, including stockroom and receiving areas
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters)

Schedule

Must be able to work flexible hours including nights, weekends, and holidays. Required to work specific days of the week depending on Visual/Inventory Management responsibilities.

Benefits

• Market-competitive packages including 401k, health insurance, PTO leave, paid sick leave, and family leave
• Opportunities to learn and lead through on-the-job training to ensure employees are equipped with up-to-date skill sets and knowledge
• Career development through short-term assignments and new experiences