Retail Assistant Store Manager

About the role

The Retail Assistant Store Manager at Office Depot drives total sales and service growth, helps create a vibrant sales culture, enhances visual and merchandising standards, oversees freight and logistics, and prioritizes client satisfaction. The role involves leading a customer‑centric environment, engaging with the local community, and fostering a positive culture aligned with the Office Depot 5C values of Caring, Committed, Creative, Collaborative, and Courageous. As a “Key Carrier” and leader on duty, the Assistant Manager works a flexible schedule that aligns with business needs, including evenings, weekends, and occasional holidays, and performs External Key Carrier responsibilities such as opening and closing duties. The ODP Group, through ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions via an integrated B2B distribution platform and omnichannel presence, including world‑class supply chain operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure the execution of Office Depot selling techniques and sales training across the store.
• Foster a sales‑focused environment by assisting with the training and development of associates.
• Act as a role model for delivering exceptional customer service and product expertise.
• Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
• Assist the General Manager in providing guidance and effective coaching to associates for improved performance.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
• Facilitate training sessions on the business model and the holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Regularly exercise independent judgment when providing input to the General Manager on assessing store associates' performance, certification(s), and competencies.
• Maintain the safety and security of the building and associates during the absence of other managers.
• Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
• As a leader in the store, ensure regular loss prevention compliance.
• Fulfill responsibilities associated with the External Key Carrier designation.
• Other responsibilities as deemed necessary.

Requirements

High school diploma or equivalent required; Bachelor’s preferred in Business, Marketing, Retail, or related field. 1–3 years of related experience; retail, sales, customer‑facing, and/or supervisory experience preferred. Basic computer skills; able to use job‑related technology and systems. The essential functions of this position may require consent to periodic comprehensive background checks conducted by a third‑party.

Skills & Competencies

• Advanced selling skills and strong customer focus.
• Proven leadership: able to lead, coach, motivate, and manage conflict.
• Strong problem‑solving, time management, and ability to plan, prioritize, and execute.
• Excellent verbal and written communication; effective collaborator and team player.
• Demonstrates business acumen, accountability, and drive for results; makes sound decisions.
• Positive, engaging, action‑oriented, adaptable, and passionate about the brand, products, services, and solutions.

Benefits

The company offers competitive salaries and a benefits package that includes a 401(k) and more, along with ample opportunities to move and grow within the organization. Eligible employees may participate in an incentive program paid in accordance with the Incentive Plan terms and conditions.

Pay

The salary range for this role is $16.90/Hr to $28.73/Hr, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed.

Schedule

All Retail Assistant Store Managers must be able to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays. Full‑time Assistant Manager positions are required to perform External Key Carrier responsibilities, which include opening and closing duties.