Retail Assistant Store Manager

About the role

The Retail Assistant Store Manager at Office Depot plays a pivotal role in driving total sales and service growth within our stores. Your enthusiasm and expertise will help create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction.

The Assistant Manager will help lead a customer-centric environment, engage with the local community, and foster a positive culture aligned with the Office Depot 5C values of Caring, Committed, Creative, Collaborative, and Courageous. This role is a “Key Carrier” and considered a leader on duty, requiring a flexible schedule that aligns with business needs, including evenings, weekends, and occasional holidays. Full-Time Assistant Managers must also perform External Key Carrier responsibilities such as opening and closing the store.

We believe the Assistant Store Manager role is essential in driving our store's success through inspiring sales brilliance and exceptional service. The ideal candidate is passionate about sales, delivering exceptional service, driving operational excellence, and developing a high-performing team. The essential functions of this position may require consent to periodic comprehensive background checks conducted by a third-party.

Responsibilities

• Sales and Service Excellence
  • Partner with the management team to drive memorable customer experiences and client satisfaction.
  • Ensure the execution of Office Depot selling techniques and sales training across the store.
  • Foster a sales-focused environment through assisting with the training and development of associates.
  • Act as a role model for delivering exceptional customer service and product expertise.
• Operational Efficiency
  • Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
  • Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
  • Assist the General Manager in providing guidance and effective coaching to associates for improved performance.
  • Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Leadership and Team Development
  • Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
  • Facilitate training sessions on the business model and the holistic service offering for clients/customers.
  • Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
  • Regularly exercise independent judgment when providing input to the General Manager on assessing store associates' performance, certifications, and competencies.
• External Key Carrier Responsibilities
  • Maintain the safety and security of the building and associates during the absence of other managers.
  • Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
  • As a leader in the store, ensure regular loss prevention compliance.
  • Fulfill responsibilities associated with External Key Carrier designation.

Requirements

• High school diploma or equivalent required; Bachelor’s degree preferred in Business, Marketing, Retail, or related field.
• 1–3 years related experience; retail, sales, customer-facing, and/or supervisory experience preferred.
• Basic computer skills; able to use job-related technology and systems.

Skills & Competencies

• Advanced selling skills and strong customer focus.
• Proven leadership: able to lead, coach, motivate, and manage conflict.
• Strong problem-solving, time management, and ability to plan, prioritize, and execute.
• Excellent verbal and written communication; effective collaborator and team player.
• Demonstrates business acumen, accountability, and drive for results; makes sound decisions.
• Positive, engaging, action-oriented, adaptable, and passionate about our brand, products, services, and solutions.

About The ODP Group

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Pay & Benefits

The salary range for this role is $15.00 to $18.00 per hour; all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package that includes a 401(k) and more, along with plenty of opportunities to move and grow within the organization. You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties, and skills required of Coworkers so classified. Other duties may be assigned.