Retail Assistant Store Manager

About the role

Mosaic District - Fairfax, VA

Responsibilities

• Customer Focused: Model, teach, and coach WOW service with a "customer is our boss" mentality.
• Exceptional Training and Development: Use WOW Service Principles to connect with every guest and make a difference in their day. Train and develop others to ensure they provide WOW experiences.
• Drive Results: Maximize overall store productivity and build guest connections through WOW experiences. Develop short and long-term business plans to drive key KPIs.
• Believe in Developing Talent: Motivate and inspire your team through feedback and recognition. Show your team how to create positive experiences for all guests on the sales floor and at events. Celebrate outstanding performance and build skill through explanation, teaching, and coaching.
• Build Networks: Increase brand awareness through philanthropic efforts and other community initiatives. Acquire new customers through traffic-driving efforts to increase the brand's impact.
• Instill Trust: Be a person of your word. Gain the confidence and trust of others through honesty and authenticity. Demonstrate integrity when making decisions, ensuring audit and shrink results meet Asset Protection Standards, following Kendra Scott policies and procedures, and doing the right thing - always.
• Communicate Effectively: Understand that good communication results in mutual understanding, harmony, and action. Articulate a clear message and provide ongoing performance feedback to others through a variety of communication platforms. Actively listen to learn and encourage open expression of diverse opinions and ideas.
• Nimble: Find ways to thrive no matter what area of the business you support. Draw on experiences and apply those learnings to a variety of situations. Be curious and flexible. Learn from the past, and do not shy away from trying new things.
• Collaborate: Understand the value in bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose. Prioritize idea sharing and varying interests to create mutual accountability, trust, and commitment.
• Action-Oriented: Approach new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Leverage reporting and daily sales trends to make real-time, business-critical decisions to achieve store financial goals. Proactively find ways to make all guest experiences positive and impactful.
• Display Courage: Know that leadership is a courageous act that requires overcoming fear to do the right thing. Be comfortable with tough situations and find ways to champion ideas, positions, and others. Care personally about people and challenge them directly to achieve greatness!
• Ensure Accountability: Take responsibility and have a "do what I say I'm going to do" mentality. Be answerable for your own actions and the actions of those you lead. Foster commitment, feedback, and problem-solving through ownership over decisions and actions.
• Make Good Decisions: Rely on a mixture of analysis, wisdom, experience, and judgment to guide you. Know good decisions are reached through a balance of speed and quality. Even when information is incomplete, know when to move ahead and act!

Requirements

• Must be over the age of 18
• Ability to lift and move at least 50 lbs
• Ability to stand and/or walk for at least 6 hours per shift
• Flexible schedule to meet the needs of the business, including evenings, weekends, and holidays
• Bachelor’s degree or equivalent work experience
• Previous experience leading functional teams in a retail management role
• Strong connections with local media, non-profit organizations, and other key partners to drive traffic and brand awareness
• A passion for Kendra Scott and what the brand represents, Family, Fashion, and Philanthropy
• Available to work at least 30 hours per week, including nights and weekends