Retail Assistant Store Manager

About Kendra Scott

We are a fashion-lifestyle brand of big dreams, colorful confidence and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.

Position Overview

As a full-time Assistant Manager, you are the Store Manager's "right hand" in developing and implementing the business strategy and leading brand experience of the store. Your passion lies in training and coaching your team into highly effective connectors who consistently provide an unforgettable WOW experience for all guests. With your support, your team achieves revenue targets, prioritizes philanthropic impact, and delivers operational excellence. Most importantly, you and your team represent the Kendra Scott culture uniquely and positively.

Responsibilities

• Model, teach, and coach WOW service with a "customer is our boss" mentality; use the WOW Service Principles to connect with every guest and make a Difference in their Day
• Train and develop others to ensure they provide WOW experiences; go above and beyond to ensure all guests feel welcome and a part of our family
• Drive sales by maximizing overall store productivity and building guest connections through WOW experiences
• Serve as the Store Team Leader's right hand in developing short and long-term business plans to drive key KPIs
• Take ownership over a specific area of responsibility to positively impact store performance
• Motivate and inspire your team through feedback and recognition
• Role-model leadership and show your team how to create positive experiences for all guests on the salesfloor and at events
• Drive team engagement by celebrating outstanding performance and build skill through explanation, teaching, and coaching
• Cultivate people and watch them flourish into their best selves
• Increase brand awareness through philanthropic efforts and other community initiatives
• Help achieve event and giveback goals; acquire new customers through traffic driving efforts to increase the brand's impact
• Gain the confidence and trust of others through honesty and authenticity; demonstrate integrity when making decisions
• Ensure audit and shrink results meet Asset Protection Standards; follow Kendra Scott policies and procedures
• Communicate effectively, articulate a clear message, and provide ongoing performance feedback through a variety of communication platforms
• Actively listen to learn and encourage open expression of diverse opinions and ideas
• Find ways to thrive no matter what area of the business you support; draw on experiences and apply those learnings to a variety of situations
• Remain curious and flexible; learn from the past and do not shy away from trying new things
• Bring people together to leverage their skills, talents, and knowledge to achieve a common purpose
• Approach new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Leverage reporting and daily sales trends to make real-time, business critical decisions to achieve store financial goals
• Proactively find ways to make all guest experiences positive and impactful
• Display courage by overcoming fear to do the right thing; champion ideas, positions, and others
• Care personally about people and challenge them directly to achieve greatness
• Take responsibility with a "do what I say I'm going to do" mentality; be answerable for your own actions and the actions of those you lead
• Make good decisions using a mixture of analysis, wisdom, experience, and judgment; balance speed and quality

Minimum Requirements

• Must be over the age of 18
• Ability to lift and move at least 50 lbs.
• Ability to bend, squat, twist and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts

Qualifications

• Bachelor's degree or equivalent work experience
• Previous retail management experience leading functional teams
• Ability to multi-task with strong attention to detail; priority-setting and time management are strong suits
• Experience leading and developing teams with a focus on having significant impact on others' careers
• Strong connections with local media, non-profit organizations, and other key partners to drive traffic and brand awareness
• Passion for Kendra Scott and what the brand represents: Family, Fashion, and Philanthropy
• Ability to relocate long-term to pursue career growth opportunities is strongly preferred
• Must be available to work at least 30 hours per week, including nights and weekends