Retail Assistant Store Manager

About the role

We are seeking a Retail Assistant Store Manager to lead daily operations and ensure an exceptional client experience in our showroom.

Responsibilities

• Support the Store Manager, oversee staff responsibilities, and maintain the highest standards of presentation and service on the sales floor and in the stockroom.
• Ensure showroom presentation and merchandising align with brand standards.
• Maintain stockroom standards, visual integrity, and cleanliness throughout both client-facing, stockroom, or warehouse areas.
• Cook up daily store operations, opening, closing, inventory, merchandising, safety, and cash controls.
• Drive high-quality client experience.
• Address client service challenges promptly and professionally.
• Aid in lead/business reviews, reporting performance insights, and recommending course corrections when needed.
• Exhibit and reinforce brand values, professional conduct, and polished presentation.
• Foster a constructive and collaborative environment among associates.
• Maintain operational standards, including security and audit processes.
• Support sales performance through coaching on service, upselling, and Customer Relationship Management (CRM) system usage.
• Deliver feedback and support skill development, aligning with brand-level client experience and expectations.
• Help monitor sales and operational metrics.
• Escalate unresolved issues to the Store Manager and participate in follow-up.
• Serve as the leader-on-duty and escalate issues as needed.
• Other duties as assigned.

Requirements

• Bachelor’s degree in business, operations, design, or related area preferred.
• Minimum of three years of experience in retail or design environment with at least two years in a leadership role; luxury retail experience strongly preferred.
• Proven ability to drive sales and profitability through metric-driven decision making, business analysis, and goal setting.
• Strong aptitude for selling luxury products with a focus on delivering exceptional client experience.
• Ability to hold teams accountable while fostering a culture of performance and professional growth.
• Excellent written, verbal, and interpersonal communication skills with the ability to coach, influence, and resolve conflict effectively.
• Strong organizational and time management skills with the ability to prioritize competing demands in a fast-paced environment.
• Proficient computer skills including MS Outlook, Excel, and Word; experience with CRM and ERP systems preferred.
• Technical knowledge of space planning and design practices preferred, knowledge of fabrics, applications, and merchandising standards highly valued.
• Financial and operational acumen including inventory control, budgeting, payroll oversight, and cash management.
• Positive, professional demeanor with strong problem-solving and decision-making skills.
• Commitment to brand standards, presentation, and risk management practices to protect profitability and elevate client experience.
• Clean MVR and the ability to obtain and maintain a CMV (Commercial Motor Vehicle) license within one week, if needed.