Retail Assistant Store Manager

About Duluth Trading Company

Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands. Folks that revel in doing it the hard way and celebrate finding a better way. We seek talented individuals who share these beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset, always moving forward and always innovating. From ingenious Duluth workwear, to comfortably capable Buck Naked Underwear, to outside-embracing AKHG, it’s all about the innovative gear and gadgets that equip customers for a more hands-on way of life. Top-notch quality, immersive storytelling, outstanding customer service, and the shared belief that the go-all-in-and-dig-deep spirit exists with everyone are what set Duluth Trading Co. apart.

Responsibilities

• Demonstrate leadership in driving sales and profitability by achieving financial goals.
• Lead KPI initiatives through Associate training and development.
• Lead and maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging, in addition to maintaining all current sales promotions.
• Personally demonstrate a high level of customer engagement and set expectations for the team.
• Understand the customer is the center of what we do; develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers.
• Lead the team in delivering the same level of customer service.
• Partner with Store Manager on developing optimum staffing levels and floor coverage to engage the customer.
• Ensure customer profile information is accurately recorded.
• Maintain Company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
• Partner with Store Manager to recruit, hire, train, motivate, and lead employees.
• Demonstrate professionalism, integrity, and company values when addressing employees.
• Exhibit sound decision-making skills and perform with a minimum of supervision; be solution-based.
• Provide clear and consistent feedback to employees on a regular basis.
• Assist Store Manager in ensuring all Human Resource protocols and documentation are completed in a timely and efficient manner.
• Maintain store and employee files according to all standards.
• Assist in the goal-setting process for the Store leadership team.
• Adhere to all Company guidelines, policies, and programs and set a positive example.
• Be receptive and responsive to feedback; identify problems and opportunities to discuss with Store Manager.
• Understand inventory and expense control; lead the team in handling merchandise receipts and transfers quickly and accurately.
• Lead the team in the visual merchandising of the sales floor.
• Understand, execute, and train all cash handling and reporting functions; ensure all register functions are correctly followed in-store.
• Ensure the store is secured; respond to any alarms as directed.
• Ensure the safety of employees and customers; communicate concerns to Store Manager or Human Resources.

Requirements

• High school diploma or equivalent; Associate’s or Bachelor’s degree with a focus in Business Administration and/or Merchandising preferred.
• Three years of retail experience with a minimum of one year of management experience; retail management experience is preferred.
• Specialty retail leadership experience is a plus.
• Must be customer-centric.
• Ability to adapt in a growing and changing environment.
• Ability to motivate and lead others.
• Strong problem-solving skills and the ability to make good decisions.
• Must be goal-oriented and results-driven.
• Exemplifies a high standard of integrity and trust.
• Excellent communicator and listener.
• Ability to collaborate and function as part of a team.
• Ability to work a flexible shift including evenings and weekends.
• Authorization to work in the United States without sponsorship.

Environmental Factors

• Must be able to stand or walk for up to eight hours a day.
• Frequent reaching, bending, and twisting – below waist and above shoulders.
• Frequently required to use repetitive hand-to-finger motions and reach with hands and arms.
• Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds.
• Push/pull up to 20 lbs.
• Ability to climb ladders, reach, and bend.
• Work in temperatures ranging from 50 - 80 degrees – especially in stock room areas.
• Able to use common tools such as hammer, screwdriver, and wrench for floor sets.
• Use of a computer up to 60% of the time throughout the day.

Benefits

• Multiple Medical plan options.
• Dental & Vision plans.
• Medical and Dependent Care Flexible Spending Accounts.
• Health Savings Account including company contributions.
• Company-paid Life Insurance and AD&D.
• Company-paid Short-Term Disability.
• Other various voluntary benefits including: Accident, Critical Illness, Hospital Indemnity, Long-Term Disability, and Supplemental Life Insurance.
• 401(k) Employer Match.
• Parental Leave.
• Paid holidays: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day.
• Generous Paid Time Off plan.
• Daily pay available.
• 40% Employee Discount.

Pay

$25.40 to $30.48/hour. Compensation listed is for the full-time position at this specific location and is based on several factors, including experience and qualifications.