Retail Assistant Store Manager - 4416

We are seeking an Assistant Store Manager with a minimum of six months of management or third-key experience. This role partners with the Store Manager to lead day-to-day store operations, develop employees, maximize financial goals, and ensure customer satisfaction.

Pay

$16.50 to $20.00 per hour plus commission. Retail sales associates can earn up to 8% on transactions, averaging an additional $7.15 per hour on top of the hourly rate. Assistant Store Managers also earn commission based on productivity and a bonus based on store performance.

Benefits

• Comprehensive medical, dental, vision, life, and supplemental insurance options (eligibility required).
• Earned Wage Access program: withdraw up to 50% of earned wages up to seven times per payroll cycle, starting on the second day of employment.
• Paid vacation: one week after six months, two weeks after one year, and increasing with tenure (adjusted per state/local requirements).
• Sick/personal time: 8 hours after six months, 16 hours annually thereafter (adjusted per state/local requirements).
• Employee discounts starting on the first day of employment.
• Tuition reimbursement up to $2,000 per year for full-time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies via FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to FirstCash Pet Insurance program.

Schedule

• Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Assistant Store Managers work 40+ hours per week based on business needs, including weekends and holidays.
• Flexible retail schedule required.

Responsibilities

• Facilitate a customer-centric environment by engaging customers professionally and addressing issues rapidly.
• Train and develop Pawnbrokers to meet FirstCash standards.
• Recruit top talent through company-prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring asset protection procedures are followed.
• Ensure asset protection through inventory control, property safety, documentation, and securing customer loans.
• Administer store processes and procedures, including inventory, loan management, merchandising, store presentation, and enterprise-level reporting.
• Evaluate financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to maintain value and integrity.
• Complete assigned tasks and training for self-development.
• Communicate store mission and profit objectives clearly to employees.
• Maintain up-to-date product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Assist with tasks such as retrieving products from exterior storage or assisting customers in parking lots.

Requirements

• Minimum of six months of management or third-key experience.
• Willingness and ability to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to lift and carry up to 50 pounds.
• Demonstrated ability to supervise others effectively.
• Ability to work with firearms and become firearms certified (where applicable).
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Ability to work in multiple locations as business needs dictate.
• Computer literate with ability to operate Point-of-Sale (POS) systems and common office machines.
• Strong multi-tasking skills in a fast-paced environment.
• Detail-oriented with strong organizational and analytical skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply.