Retail Assistant Store Manager - 3276

Pay rate: $13.00 to $16.50 per hour plus commission. Retail sales associates can earn up to 8% on transactions, averaging an additional $4.72 per hour on top of the hourly rate.

Benefits

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary insurance options (eligibility required).
• Earned Wage Access program available from the second day of employment—withdraw up to 50% of earned wages up to seven times per payroll cycle.
• Unlimited commission potential above the hourly base rate.
• Paid vacation:
  • 1 week after 6 months of full-time service.
  • 2 weeks (80 hours) after 1 year, increasing annually.
  • 120 hours after 5 years.
• Sick/personal time:
  • 8 hours after 6 months of employment.
  • 16 hours annually from years 2–5.
  • 24 hours annually after 5 years.
• Employee discounts starting on the first day of employment.
• Tuition reimbursement up to $2,000 per year for full-time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies via FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after 6 months of employment.
• Access to FirstCash Pet Insurance program.

About the Role

We are seeking an Assistant Store Manager with a minimum of six months of management or third-key experience. This role partners with the Store Manager to lead store operations, develop employees, recruit top talent, maximize financial goals, and ensure customer satisfaction. Assistant Store Managers analyze financial statements, promote asset protection, and drive profitability through goal setting and performance-based commission and bonuses.

The position involves working with a wide variety of merchandise, including jewelry, tools, electronics, and firearms (in FFL locations).

Responsibilities

• Facilitate a customer-centric environment by engaging customers professionally and addressing issues promptly.
• Train and develop Pawnbrokers to meet FirstCash standards.
• Recruit top talent through company-prescribed channels.
• Open and close the store, including counting cash drawers, securing merchandise, and following asset protection procedures.
• Ensure asset protection through inventory control, safety procedures, and securing customer loans.
• Administer store processes, including inventory, loan management, merchandising, and enterprise-level reporting.
• Evaluate financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed FirstCash requirements.
• Monitor loan qualification and buying processes to maintain value and integrity.
• Complete assigned tasks and training for self-development.
• Communicate store mission and profit objectives clearly to employees.
• Maintain up-to-date product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Perform other related duties as assigned.

Requirements

• Minimum of six months of management or third-key experience.
• Ability to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Willingness and ability to lift/carry up to 50 pounds.
• Demonstrated ability to supervise others effectively.
• Ability to work with firearms and become firearms certified.
• Willingness to assist customers outside the building or retrieve products from exterior storage areas.
• Minimum age: 18 years old.
• High school diploma, GED, or equivalent experience.
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays (40+ hours per week).
• Computer literacy and ability to operate POS systems and common office machines.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational and analytical skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.
• Bilingual applicants encouraged to apply.

Commission Plan

Assistant Store Managers can earn 2–8% commission based on the gross profit of their personal performance. Additional details are provided during the interview process.

Schedule

• Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Flexible retail schedule based on business needs, including weekends and holidays.
• 40+ hours per week (hours vary based on business needs).