Retail Assistant Store Manager - 2516

We are seeking an Assistant Store Manager with a minimum of six months of management or 3rd key experience. This role partners with the Store Manager to lead day-to-day store operations, develop employees, maximize financial goals, and ensure a customer-centric environment.

Pay

$15.70 to $18.00 per hour, plus commission and bonuses. Assistant Store Managers earn 2–8% commission on the gross profit of their personal performance, potentially averaging an additional $8.71 per hour. Actual pay depends on work location, qualifications, and experience.

Benefits

• Comprehensive medical, dental, vision, life, and supplemental insurance options (eligibility required)
• Earned Wage Access: withdraw up to 50% of earned wages up to seven times per payroll cycle, starting on the second day of employment
• Paid vacation: one week after six months, two weeks after one year, and increasing with tenure
• Sick/personal time: 8 hours after six months, 16 hours annually thereafter, increasing to 24 hours after five years
• Employee discounts starting on the first day of employment
• Tuition reimbursement up to $2,000 per year for full-time employees
• Access to over 10,000 discounts from 1,000+ companies
• Auto-enrollment in the FirstCash 401k program after six months
• Pet insurance program

Schedule

• Most stores open at 9 AM and close at 6 PM; many are closed on Sundays
• Flexible retail schedule based on business needs, including weekends and holidays
• 40+ hours per week; hours vary and are not guaranteed

Responsibilities

• Facilitate a customer-centric environment by engaging customers professionally and addressing issues promptly
• Train and develop Pawnbrokers to meet FirstCash standards
• Recruit top talent through company-prescribed channels
• Open and close the store, including cash drawer counts, merchandise management, and asset protection procedures
• Ensure asset protection through inventory control, safety procedures, and securing customer loans
• Administer store processes for inventory, loan management, merchandising, store presentation, and enterprise reporting
• Evaluate financial statements and drive profitability through communication and goal setting
• Maintain operating standards that meet or exceed FirstCash requirements
• Monitor loan qualification and buying processes to ensure value and integrity
• Complete assigned tasks and training for self-development
• Communicate store mission and profit objectives clearly to employees
• Stay up-to-date on product knowledge
• Act as manager on duty in the absence of the Store Manager
• Perform other related duties as assigned

Requirements

• Minimum of six months of management or 3rd key experience
• Ability to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting
• Willingness and ability to lift/carry up to 50 pounds
• Demonstrated ability to supervise others effectively
• Ability to work with firearms and become firearms certified
• Willingness to assist customers outside the building or retrieve products from exterior storage areas
• Minimum age: 18 years old
• High School Diploma, GED, or equivalent experience
• Ability to work in multiple locations as business needs dictate
• Computer literacy and ability to operate Point-of-Sale (POS) systems and common office machines
• Ability to multi-task in a fast-paced environment
• Detail-oriented with strong organizational and analytical skills
• Cash handling experience required
• Ability to work independently with minimal supervision
• Excellent work ethic and strong business sense

Bilingual applicants are encouraged to apply.