Retail Assistant Store Manager - 2297

We are seeking an Assistant Store Manager with a minimum of six months of management or 3rd key experience to join our team. This role partners with the Store Manager to lead day-to-day store operations, develop employees, and drive financial performance in a customer-centric environment.

Pay

$11.50 to $14.00 per hour, plus commission and bonuses. Retail sales associates can earn up to 8% commission on transactions, averaging an additional $7.69 per hour. Actual pay is based on work location, qualifications, and experience.

Benefits

• Comprehensive medical, dental, vision, life, and supplemental insurance options (eligibility required).
• Earned Wage Access program: withdraw up to 50% of earned wages up to seven times per payroll cycle, starting the second day of employment.
• Paid vacation: one week after six months, two weeks after one year, and increasing with tenure (adjusted per state/local requirements).
• Sick/personal time: 8 hours after six months, 16 hours annually thereafter (adjusted per state/local requirements).
• Employee discounts starting on the first day of employment.
• Tuition reimbursement up to $2,000 per year for full-time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies via FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Pet insurance program.

Responsibilities

• Facilitate a customer-centric environment by engaging customers professionally and addressing issues promptly.
• Train and develop Pawnbrokers to meet FirstCash standards.
• Recruit top talent through company-prescribed channels.
• Open and close the store, including cash drawer counts, merchandise management, and asset protection procedures.
• Ensure asset protection through inventory control, safety procedures, documentation, and securing customer loans.
• Administer store processes for inventory, loan management, merchandising, store presentation, and enterprise reporting.
• Evaluate financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed FirstCash requirements.
• Monitor loan qualification and buying processes to maintain value and integrity.
• Complete assigned tasks and training for self-development.
• Communicate store mission and profit objectives clearly to employees.
• Maintain up-to-date product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Perform other related duties as assigned.

Requirements

• Minimum of six months of management or 3rd key experience.
• Ability to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Willingness and ability to lift/carry up to 50 pounds.
• Demonstrated ability to supervise others effectively.
• Ability to work with firearms and become firearms certified.
• Willingness to assist customers outside the building or retrieve products from exterior storage areas.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Ability to work in multiple locations as business needs dictate.
• Flexible schedule, including weekends and holidays; 40+ hours per week based on business needs.
• Computer literacy and ability to operate POS systems and common office machines.
• Ability to multi-task in a fast-paced environment.
• Detail-oriented with strong organizational and analytical skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply.

Schedule

• Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Flexible retail schedule based on business needs, including weekends and holidays.
• 40+ hours per week; hours are not guaranteed and depend on business needs.

Commission Plan

Assistant Store Managers can earn 2-8% commission based on the gross profit of their personal performance. Details are provided during the interview process.