Retail Assistant Store Leader- Soho

About the role

EILEEN FISHER is a leading women's fashion company dedicated to sustainability and inclusivity. This role is within the Assistant Store Leader team, focusing on driving sales, fostering a positive service culture, and supporting the Store Leader in achieving business objectives.

Responsibilities

• Develop and implement business strategy in collaboration with the Store Leader to enhance sales and sustainable business growth.
• Support the Store Leader to drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and achieving profitability.
• Play an active role on the sales floor through customer engagement, ensuring the highest level of customer service is provided.
• Train and communicate current product knowledge to all associates to ensure the team is fully educated on the brand and seasonal strategy.
• Co-Lead the team to consistently establish relationships and promote local events through continuous networking.
• Co-Lead the annual compensation process in conjunction with the Store Leader.
• Possess openness to experience our product, stylishly wardrobing self and customers.
• Proactively follow industry news, technology, and analyze key competitors in the market.
• Attract, recruit, and retain a high-performing team.
• Build a talent pipeline through networking.
• Ensure a consistent and branded onboarding experience for all new hires.
• Manage to staffing budget and allocate staff resources and scheduling to effectively drive sales and ensure excellent customer service.
• Partners with the Store Leader to conduct coaching sessions with store team to review performance and provide constructive, timely feedback.
• Partner with the Store Leader on all employee relations issues to ensure effective resolution.
• Foster teams' ongoing growth and development.
• Display a strong commitment to self-development and growth.
• Manage the achievement of business objectives by utilizing a client strategy to retain and attract potential clients.
• Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events.
• Co-Lead the team on executing superior customer service and after-sales experience to increase and retain customer loyalty.
• Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team.
• Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities.
• Awareness of all of our digital channels.
• Recap store performance and report current business trends, covering every aspect of the business.
• Collaborate with P&C Partners (HR/OD), LL&D, Payroll and Store Ops while adhering to and enforcing all company policies and procedures.
• Participate in annual Loss Prevention audits and ensure inventory shrinkage is below company target.
• Responsible for accuracy daily incoming and outbound merchandise requests and shipments.
• Partner with the Store Leader to ensure adequate floor coverage and timely submission of payroll data for all employees in keeping with staffing budget.
• Responsible for maintaining store merchandising and visual standards and presentation.
• Embrace technology.
• Performs other related duties and assignments as required.

Requirements

• Education: Bachelor’s Degree in a related field is preferred; may be offset by experience.
• Minimum of 2+ years of sales management experience in retail, or service-related industry, not including additional successful retail selling experience.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Develop strong relationships with customers, team, and retail partners with effective communication.
• Ability to manage competing priorities in a fast-paced environment.
• Industry awareness and strong business acumen with an entrepreneurial spirit.
• Strong verbal and written communication skills and excellent organizational skills.
• Provide ongoing development and coaching to team.
• Communicates and identifies strategies to ensure performance standards are met.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; POS and OMS systems.
• Passion for the Fashion Industry.
• Flexibility to work a retail schedule, a minimum of 40 hours a week, which will include evenings, weekends, and holidays.
• Ability to lift up to 40 lbs. at floor level and/or team lift when necessary.
• Ability to walk/stand for long periods of time, climb ladders, twist, bend, and stoop to retrieve items from floor, shelves, and hooks.

Qualifications

• Passion for sustainability and the fashion industry.
• Experience with Microsoft Office and POS systems.
• Ability to lift up to 40 lbs. at floor level and/or team lift when necessary.
• Ability to walk/stand for long periods of time, climb ladders, twist, bend, and stoop to retrieve items from floor, shelves, and hooks.

Skills

• Customer service and engagement.
• Team management and development.
• Business strategy and planning.
• Product knowledge and education.
• Communication and interpersonal skills.
• Microsoft Office proficiency.
• POS and OMS system proficiency.

Benefits

• Monthly Store Bonus Incentives
• Annual Company Bonus Plan
• Employee Stock Ownership Plan
• 401(K)
• Paid Time Off
• Comprehensive Health Insurance for full-time employees (medical, dental, life insurance, etc.)
• Wellness Reimbursement Program (education, PTO-related expenses, spa services, fitness/exercise fees, etc.)
• Uniform Allowance
• Employee and Friends & Family discount

Pay

The hiring salary range for this role is $26.00- $30/hr., dependent upon experience and qualifications.

Schedule

The role requires flexibility to work a retail schedule, a minimum of 40 hours a week, which will include evenings, weekends, and holidays.