Retail Assistant Manager - Patagonia

About the role

Assist with the leadership and daily operations of Patagonia, focusing on customer satisfaction and financial performance. Helps oversee and direct the work of Sales Associates.

Responsibilities

• Assist in managing a team of 10-20 employees.
• Assist in supervisory responsibilities such as interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Comply with Federal and California Labor law in all phases of the payroll and employment process; from hiring through termination, as well as all Company policies & procedures.
• Enforce safety standards in accordance with company policies and procedures.
• Motivate and lead Sales Associates to achieve and succeed monthly sales goals.
• Implement selling and product training techniques for all Sales Associates to achieve sales objectives.
• Implement contests or sales incentives on a monthly basis and recognize top performers.
• Develop staff in maintaining merchandise presentation of sales floor and in-store product knowledge.
• Write and monitor weekly schedules for all Sales Associates based on labor payroll projections.
• Approve and oversee accuracy in weekly timekeeping logs; submit all paperwork in a timely fashion.
• Implement weekly tasks and work assignments for each Sales Associate based on inventories, shipments, product displays, customer orders, back stock, and paperwork.
• Understand product mix and best-selling item reports. Communicate results with Retail Store Manager on a weekly basis.
• Communicate all out-of-stock items with Retail Operations Manager, Buyer, Distribution Manager, and Director of Retail in a timely manner.
• Hold staff responsible for the highest standards in professional appearance and grooming, parking policy, operational procedures, phone etiquette, and use of company equipment.

Requirements

• Able to communicate effectively in writing and verbally across all levels of the organization.
• Excellent organizational and problem-solving skills with the ability to handle multiple tasks.
• Able to establish and maintain effective working relationships and interact with others.
• Working knowledge of computers including MS Office (Word, Excel, Outlook, Access).
• Proven leadership abilities working in a team environment; ability to develop people.
• Self-motivated, guest-oriented, works well under pressure.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Able to write routine reports and correspondence.
• Knowledge of trends in the industry and adapting to our customer base.
• Flexibility to work hours determined by business levels and needs of retail outlets, including holidays, weekends, and early morning or late evening work.

Physical Requirements

• Regularly required to walk, talk, see, and hear.
• Capable of walking or standing 80% or more of a normal 8-hour work shift.
• Capable of occasionally carrying, lifting, pushing, or pulling up to 25 lbs.
• Capable of occasionally squatting, bending, kneeling, reaching, and balancing; able to climb ladders and shovel snow.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

• Frequently exposed to outside weather conditions, including extreme cold, wetness, humidity, blizzards, and extreme storm conditions.
• The noise level in the workplace is usually moderate.

Qualifications

• High School Diploma or GED.
• Three years of related experience and/or training; or equivalent combination of education and experience.
• Two years of supervisory experience.
• Preferred: Bachelor’s Degree.
• Preferred: Experience in the ski industry.

Pay

The base hourly pay range is $20.50 - $28.69 per hour. Actual pay will vary and may be above or below the range based on factors including experience, education, training, location, merit system, quantity or quality of production, responsibilities, and travel. Other rewards may include short-term and long-term incentives and region-specific benefits.

Benefits

• Free skiing and riding privileges to 16 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude, and more.
• Healthcare options for both seasonal and year-round employees.
• Generous discounts on outdoor gear and apparel.
• 401(k) plan with generous company match.
• Free lift tickets, plus 50% off lift tickets.
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine.
• 30% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more.
• Employee Assistance Program (EAP).