Retail Assistant Manager

About the role

You'll inspire a sales team and create exceptional customer experiences in one of our retail stores. In this role, you’ll help inspire store teams and develop the best sales specialists by driving sales targets to financials and store merchandising. You’ll create a superior in-store experience that will make customers feel good about our brand and solutions—and help them to choose our wireless products and services.

Responsibilities

• Inspire store teams and develop the best sales specialists by driving sales targets to financials and store merchandising.
• Create a superior in-store experience that makes customers feel good about our brand and solutions.
• Resolve customer issues and assist with customer transactions.
• Lead your team by providing feedback and developing individual selling skill gaps.
• Manage store operations, including analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance requirements, and opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
• Maintain store merchandising and planogram compliance in accordance with company expectations.
• Complete store opening and closing activities.

Requirements

• Achieve and exceed individual sales metrics and assigned quotas.
• Manage multiple priorities simultaneously, ensuring attention to detail.
• Work evenings, weekends, and holidays as needed.
• Work additional shifts, typically during the summer months, November through December, and/or during peak vacation periods.

Qualifications

• Associate’s degree or two or more years of work experience.
• Three or more years of relevant experience, demonstrated through work experience and/or military experience.
• Demonstrated ability to drive positive results in a cohesive environment with individual commission structure.
• Demonstrated skill in negotiation and conflict resolution, and the ability to build trust and act as an influencer.
• Strong written and oral communication skills.
• Demonstrated ability to balance multiple, sometimes competing priorities in a fast-paced environment.

Skills

• Leadership and team management skills.
• Customer service and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize responsibilities.

Benefits

• Comprehensive benefits package including medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays per year and up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance and tuition assistance.
• Discounts on Verizon products and services.
• Additional employee discounts on attractions, automotive, travel, and more.

Pay

Earn between $42,000 and $55,000 annually in base pay, plus up to $25,000 a year in commissions if your team hits all your sales goals. Top performers increase their commission payouts by an additional $3,000 annually.

Schedule

Scheduled Weekly Hours: 40