Retail Assistant Manager

Key Responsibilities

• Oversee daily store operations and ensure adherence to all SOPs and company policies
• Manage shift coverage, staffing adjustments, and timesheet accuracy
• Ensure full compliance with all state cannabis regulations and internal procedures
• Support change management implementations and ensure SOP updates are communicated and trained to all staff
• Open and close petty cash banks
• Facilitate cash vault services, pickups, and dropoffs
• Reconcile EOD cash reports and manage POS/card/cash accuracy
• Receive deliveries and process vendor returns
• Restock products and maintain accurate inventory levels
• Conduct audits, adjustments, and oversee inventory destruction
• Supervise, mentor, and develop a team of retail employees
• Facilitate new hire training and ongoing sales and leadership coaching
• Complete incident reports and maintain thorough documentation for performance management
• Make recommendations for promotions and terminations
• Ensure team compliance with attendance policies
• Set the standard for excellent, compliant customer service on the floor
• Handle escalated customer issues with professionalism and efficiency
• Coach budtenders in real time on product knowledge, service standards, and compliance
• Manage customer queue and support floor operations during peak hours
• Manage in-store digital menus, displays, and kiosk menus
• Maintain print signage and banners
• Implement sales and promotional content and gather customer feedback on campaigns
• Complete EOD, cash bank, and labor cost reporting
• Track transaction value and customer complaints
• Report employee relations issues, progressive discipline actions, and HR matters to leadership

Qualifications

• Must be at least 21 years of age
• High school diploma or equivalent required
• 2+ years of retail, hospitality, or customer service experience required; supervisory experience preferred
• Cannabis industry experience a plus — not required
• Strong leadership, communication, and conflict resolution skills
• Comfortable working in a highly regulated, compliance-driven environment
• Proficiency with POS systems and inventory software; cannabis seed-to-sale experience a plus
• Able to work flexible hours including evenings, weekends, and holidays
• Must be able to regularly lift up to 50 pounds and stand for up to 8 hours per shift
• Must meet all state requirements for employment in a licensed cannabis facility

Compensation & Benefits

• $20.00/hr. | Full-time, 40 hours per week
• 50% Employee Discount
• Health benefits available, including both high-deductible and low-deductible plan options
• Employee Assistance Program (EAP)
• Earned Sick & Safe Time (ESST)
• Holiday Pay for anyone working New Year's Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day