Retail Assistant Manager

Privacy Notice for California Applicants and Employees Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Meow Wolf opens portals of possibility. Come as you are! We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world. We share a strong commitment to Belonging through our values of: Collaborative Creativity: We believe the act of creating together amplifies possibilities.Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in.Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art. If this all sounds like YOU, read on…. Job Description Job Disclosures: Location: (On-site) Denver, CO Compensation: The salary range for this position is $62,613 to $70,440. “Off-scale salaries” and other components of pay, i.e., a salary that is higher than the published system-wide salary at the designated position grade, are offered when necessary to meet competitive conditions. Deadline: The deadline for submitting applications for this position is October 30, 2026. Meow Wolf reserves the right to extend this deadline if needed. Job Summary The Retail Assistant Manager is responsible for assisting the Retail Manager with retail operations at Meow Wolf Denver. Major duties include supervision of retail staff and daily retail operations as directed by the Retail Manager. Reporting to the Retail Manager, the Assistant Retail Manager assists in ensuring profitability of retail operations by effectively managing all business aspects of the retail department, such as opening and closing procedures, cash handling, restocking, inventory control, loss prevention, managing staff, and providing exceptional customer service. Key Responsibilities Assist with managing labor, productivity, quality control and safety measures as established and set for the Operations Division and the site specificallyCarry out supervisory responsibilities in accordance with company policies and applicable lawsEncourage, and maintain internal and cross-departmental communicationAssist with training staff to provide a memorable and uniquely Meow Wolf level of service to guestsModels and enforces proper cash management protocols by delivering POS training to staff and following company policies for cash handling and cash room complianceAssist Retail Manager with supervision of Retail Leads and Retail AssociatesFulfill all Manager on Duty duties, skills, and knowledge, including the ability to perform any role within the Retail departmentAssist with creating effective schedules to ensure work centers are well staffed during peak hoursAssist with payroll and schedule changes Assist with making projections for hiring needsAssist with recommending, creating, and communicating policies and proceduresMaintaining knowledge of events, special programs and projects and communicating them to the staffAssist with tracking fluctuations in visitation numbers and adjusting staffing levels accordinglyDirectly support all site initiatives including, but not limited to, the role-playing element required of all staff members when interacting with guestsHire and train staff to provide a memorable and uniquely Meow Wolf level of service to guestsModels and enforces proper cash management protocols by delivering POS training to staff and following company policies for cash handling and cash room complianceAssures the store is properly stocked and visually merchandised as requiredOther duties as assigned Required Qualifications Minimum 3 years leadership experience in retail/entertainment/operations environmentProven work experience as an Assistant Retail Manager or similar leadership roleHands-on experience with point-of-sale systemsStrong service skills and welcoming demeanor requiredAbility to work a flexible schedule including weekdays, weekends, evenings, and holidaysExperience training staff and identifying training needsAdult + Child + Infant CPR, AED, and First Aid certification preferred Prior experience with visual merchandisingBilingual, especially but not limited to English and Spanish preferredExcellent customer service and communication skillsAbility to lead and manage staffGood judgment in difficult and complicated management situationsAbility to maintain an appropriate, dispassionate demeanor in emergencies, difficult customer interactions, and interactions with personnelAbility to follow and enforce safety rulesAdaptable to changes in a fast-paced work environment Work Environment and Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners. This position also works in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/ or enclosed spaces. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical ability to walk, stand, take stairs/slides/elevators, and navigate the elements during the day and night. Employee may be required to remain in a sitting or standing position for prolonged periods, and repeat motions that may include the wrists, hands, and/or fingers. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift up to 20 pounds at times. The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Schedule This is a full-time position that requires the ability to work a flexible schedule including evenings, weekends and holidays. Supervisor Responsibilities This position does require supervisory responsibility. Travel This position does not require travel Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community. INCLUSION: Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law. Benefits The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks. Medical Insurance options: PPO & HDHP*Dental and Vision Insurance*HSA, HRA, and FSA options*401k Retirement PlanCompany paid Life Insurance Policy and Disability Coverage(s)*Voluntary Critical Illness and Life Insurance Policies*Company Paid Employee Assistance ProgramPaid Parental Leave for 12 weeksDiscount off Meow Wolf Gift Shop Merch and CafesAdmission to Meow Wolf attractions for employees and guestsRegular or Project Based Full-time positions Please visit www.meowwolf.com/careers for more information.