Retail Assistant Manager

About the role

As the Assistant Store Manager, you support the Store Manager by demonstrating strong leadership skills and ensuring a stellar guest experience. You oversee daily store operations as needed, train and motivate associates, and drive sales results while representing the company’s values.

Responsibilities

• Drive sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best-in-class in-store experience.
• Lead and motivate the team by embodying O’Neill’s core values, holding associates accountable to service standards, and providing real-time coaching.
• Train and develop associates to maintain outstanding service and a "Guest First" culture.
• Set clear, attainable goals for Sales Associates and provide ongoing performance feedback.
• Celebrate outstanding performance to drive engagement and team morale.
• Assist the Store Manager in recruiting, interviewing, and hiring top talent.
• Execute and innovate daily visual and operational procedures, including shipment processing, merchandising, and maintaining Fitting Room standards.
• Ensure store safety and Asset Protection standards are upheld while adhering to company policies and procedures.

Requirements

• One year of Retail Management experience.
• Strong multitasking, attention to detail, priority-setting, and time management skills.
• Flexible availability to work during peak guest shopping hours.
• Passion for O’Neill products.

Benefits

• Health, Dental, and Vision Insurance.
• 401(k) Retirement Plan.
• Flexible Spending Account (FSA).
• Paid Time Off.
• 60% off O’Neill product and 30% off outside brands.
• Opportunities to earn additional free merchandise through contests.

Physical Demands

• Ability to see well enough to read reports and communicate effectively.
• Ability to hear well enough to interact with customers, vendors, and employees.
• Ability to climb, reach, bend, and lift up to 30 pounds.
• Ability to work on the sales floor, including standing for extended periods.
• Fine motor skills for typing, grasping, and using technical tools.