Retail Assistant Manager

About the role

As the Assistant Store Manager, you support the Store Manager by demonstrating strong leadership skills and ensuring a stellar guest experience. You oversee daily store operations as needed, train and motivate associates, and drive sales results while representing company values.

Responsibilities

• Drive sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best-in-class in-store guest experience.
• Motivate and inspire the team through O’Neill’s core values, holding associates accountable to service standards on the Salesfloor and in the Fitting Room.
• Train and develop associates to maintain outstanding service and a Guest First culture.
• Set clear, attainable goals for Sales Associates and provide ongoing performance feedback through real-time coaching.
• Celebrate outstanding performance to drive associate engagement.
• Assist the Store Manager in recruiting, interviewing, and hiring the best team possible.
• Execute and innovate daily visual and operational procedures, including shipment processing, merchandising moves, and visual standards.
• Ensure Fitting Rooms are always guest-ready and meet O’Neill standards.
• Maintain store safety standards and adhere to Asset Protection policies and procedures.
• Uphold O’Neill’s policies and procedures with integrity.

Requirements

• One year of Retail Management experience.
• Strong multi-tasking skills with attention to detail, priority-setting, and time management.
• Flexible availability to work during peak guest shopping hours.
• Passion for O’Neill product.

Benefits

• Health, Dental, and Vision Insurance.
• 401(k) Retirement Plan.
• Flexible Spending Account (FSA).
• Paid Time Off.
• 60% off O’Neill product and 30% off outside brands.
• Opportunities to earn additional free merchandise through contests.

Physical Demands

• Must be able to see well enough to read reports.
• Must be able to hear well enough to communicate with customers, vendors, and employees.
• Must be able to climb, reach, bend, and lift up to 30 pounds.
• Must be able to work on a sales floor, including standing, walking, and performing tasks that require fingering, grasping, or feeling.
• Must be able to type and use technical sources.