Retail Assistant Manager

About the role

The Retail Assistant Manager supports daily retail operations and drives strong store performance under the guidance of the Store Manager.

Responsibilities

• Support the Store Manager in achieving revenue, expense, and profit objectives in alignment with the store budget.
• Supervise, train, and coach team members in production, merchandising, checkout, customer service, and mission integration.
• Affirm compliance with all company policies, procedures, merchandise standards, and customer service expectations.
• Aid in daily store operations, including use of point-of-sale systems, donation systems, and office equipment.
• Lead by example in delivering excellent customer service while maintaining a positive, productive work environment.
• Maintain flexibility to work long hours, evenings, weekends, and holidays as required by store operations.

Qualifications

• A high school diploma or equivalent required; a college degree preferred.
• A minimum of two (2) years of retail sales experience required.
• A minimum of one (1) year of management or supervisory experience required.
• Ability to learn and correctly use point-of-sale systems, donation systems, and office computer, telephone, and related equipment.
• Strong interpersonal, leadership, and customer service skills with the ability to exercise good judgment in stressful situations.
• Ability to follow oral and written instructions and perform basic business-related math.
• Physical ability to stand for extended periods and bend, stoop, reach, twist, push, pull, and lift up to 40 pounds.
• Willingness and ability to work indoors and occasionally outdoors in varying weather conditions.