Retail Assistant Manager

About the role

We're hiring an enthusiastic, hands-on Assistant Store Manager to help lead our retail team. You'll partner with the Retail General Manager to oversee daily operations, guide an amazing team, and create outstanding customer experience. When the GM's away, you step in to keep everything running smoothly. New hires earn a $750 bonus after the first 30 days of employment. Assistant Store Managers also have the potential to earn up to a maximum of 12.5% of their quarterly salary based on performance in key department metrics.

Responsibilities

• Support the Retail GM in leading store operations, staffing, merchandising, and customer service.
• Supervise and mentor retail, donation, and production staff.
• Manage scheduling, inventory control, cash handling, and store opening/closing.
• Jump in on the floor when needed—assist donors, sort inventory, and serve customers.
• Drive store productivity while maintaining safety, cleanliness, and compliance.
• Take the lead on all store operations in the absence of the General Manager.

Supervises: Sales Associates, Merchandise Processors, and Retail Supervisors. Leadership directly impacts team performance and morale.

Requirements

• High School diploma or equivalent; college a plus.
• 5+ years of experience in retail or similar roles.
• 2+ years in a supervisory or management position.
• Strong organizational, scheduling, and communication skills.
• A customer-first attitude and team-focused mindset.
• Ability to lift up to 35 lbs and stay active throughout your shift.

Benefits

• Health Benefits – Medical, dental, and vision coverage.
• Generous PTO – Paid vacation, holidays, and personal days.
• Paid Parental Leave – Support when your family grows.
• Career Growth – Leadership development and training opportunities.
• Wellness Support – Mental health resources and gym memberships.
• Recognition Programs – Celebration of wins and contributions.
• Inclusive Culture – A welcoming, diverse, and mission-driven team.

Pay

• $750 sign-on bonus paid after 30 days of employment.
• Quarterly bonus potential up to 12.5% of quarterly salary based on department performance metrics.

Schedule

Weekend and holiday availability is required; this role thrives in a fast-paced retail environment.