Retail Assistant Manager

About the Role

Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping, and quality control. Manages the store in the absence of the Store Manager. Performs all functions normally performed by team members.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Creates a customer-focused environment in all areas of the store (production, retail, self-service, and shipping) and ensures a clean and professional environment.
• Establishes and manages a process for customer flow in the store to improve service experience, ensuring customer needs are met quickly and quality products are delivered.
• Provides training and development of team members on assigned shifts by monitoring goals and providing feedback.
• Interviews job applicants, complies with all company hiring policies, and assists the Store Manager with hiring team members.
• Coaches, counsels, and provides feedback to team members on their performance to ensure adherence to company policies and standards.
• Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are performed.
• Oversees shipping-related services and activities.
• Communicates daily/weekly/monthly goals, performance metrics, customer issues, and company initiatives to the Store Manager and team members.
• Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls.
• Assists Store Manager in review and transmission of payroll and daily close-out of POS.
• Performs administrative duties such as scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies, and inventory controls.
• Performs all other duties as needed or required.

Requirements

• High School diploma or equivalent education.
• 1+ year of related experience; prior supervisory experience preferred.

Essential Functions

• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to bend/twist at the waist and knees on a consistent basis.
• Ability to communicate effectively with customers, vendors, and other team members on a consistent basis.
• Ability to perform work activities requiring cooperation and instruction on a consistent basis.
• Ability to function in a fast-paced environment under substantial pressure on a consistent basis.
• Ability to maintain attention and concentration for extended periods of time on a consistent basis.
• Ability to work with minimal supervision on a consistent basis.
• Ability to report regularly to work and maintain established business hours to support the FedEx Office business.

Benefits

• Health, vision, and dental insurance.
• Retirement plans.
• Tuition reimbursement.

Pay

$21.75 - $26.68 per hour.