Retail Assistant Manager

Primary Duties and Responsibilities

• Ensures each customer receives the highest level of customer service
• Notifies the Store Manager of hiring needs/floor coverage shortage
• Aid in finding new employees
• Understand and communicate Company discount policy
• Aid in controlling payroll budget
• Schedule staff efficiently
• Aid in staff scheduling
• Understand and follow progressive discipline procedures
• Follow corrective action process fairly and adhere to company policies and procedures
• Stay constantly aware of loss prevention
• Share ideas received from staff and customers with the Store Manager
• Understand the details of upcoming promotions
• Make deposits correctly and ensure paperwork is accurate
• Know correct opening and closing procedures
• Know correct procedure for reconciling cash drawer with register tape
• Follow correct procedures for issuing refunds
• Document petty cash, safe money
• Ensure accuracy regarding merchandise that is received and shipped
• Conduct regular spot checks on store inventory
• Ensure that displays are clean and current
• Ensure selling floor is maintained, organized, and set to company guidelines
• Manage the daily activity of the sales floor, backroom, and cash register area according to company policy

Knowledge and Skills

• Strong managerial skills
• Strong selling and communication skills
• Excellent product knowledge
• Strong knowledge of company history, corporate structure, and target market
• Knowledge of the competition and their prices
• Strong knowledge of POS systems

Essential Physical Requirements

• Ability to work varied days/hours
• Ability to climb ladders
• Ability to occasionally push, pull and lift more than 25 lbs.

Education and Work Experience

• High school or equivalent
• One or more years of Store management experience in a retail environment