Retail Assistant Manager

Primary Duties and Responsibilities

• Ensures each customer receives the highest level of customer service
• Notifies the Store Manager of hiring needs/floor coverage shortage
• Aids in finding new employees
• Understands and communicates Company discount policy
• Aids in controlling payroll budget
• Schedules staff efficiently
• Aids in staff scheduling
• Understands progressive discipline procedures
• Follows corrective action process fairly and adheres to company policies and procedures
• Stays constantly aware of loss prevention
• Shares ideas received from staff and customers with the Store Manager
• Understands the details of upcoming promotions
• Makes deposits correctly and ensures paperwork is accurate
• Knows correct opening and closing procedures
• Knows correct procedure for reconciling cash drawer with register tape
• Follows correct procedures for issuing refunds
• Documents petty cash, safe money
• Ensures accuracy regarding merchandise that is received and shipped
• Conducts regular spot checks on store inventory
• Ensures that displays are clean and current
• Ensures selling floor is maintained, organized, and set to company guidelines
• Manages the daily activity of the sales floor, backroom, and cash register area according to company policy

Knowledge and Skills

• Strong managerial skills
• Strong selling and communication skills
• Excellent product knowledge
• Strong knowledge of company history, corporate structure, and target market
• Knowledge of the competition and their prices
• Strong knowledge of POS systems

Essential Physical Requirements

• Ability to work varied days/hours
• Ability to climb ladders
• Ability to occasionally push, pull and lift more than 25 lbs.