Retail Assistant Manager

We’re looking for a Retail Assistant Manager who thrives in a fast-paced environment and wants to make a difference in both the team and the community.

Location: 30 Greenfield Avenue, Ardmore, PA 19003

Pay

Starting base compensation: $53,848 to $68,721 annual salary. Actual pay adjusted based on experience, geographic location, and other job-related factors as permitted by law.

Eligible for a quarterly incentive plan based on store performance.

Schedule

Store hours: Monday–Wednesday & Friday 8:30 AM–5:00 PM, Thursday 8:30 AM–6:00 PM, Saturday 8:30 AM–4:30 PM. No Sundays.

Must adapt to adjusted work schedule including holidays, weekends, on-call shifts, and overtime as needed to meet business needs.

Responsibilities

• Foster a sales and quality culture by focusing on scorecard goals: revenue growth, sales, and quality standards.
• Ensure associates cross-sell appropriate products and services during each customer interaction.
• Monitor and evaluate associate/member interactions to ensure established office goals and objectives are achieved.
• Manage day-to-day operations of a retail store location(s) including service delivery, staff administration, facilities maintenance, phone performance and appearance, purchasing, record keeping, retail product and merchandise management, administrative functions, and other operational areas.
• Manage all operations in the absence of the direct, higher-level manager.
• Follow set guidelines for attractive product displays to effectively market all company products and services.
• Work with Travel Services and/or Distribution Marketing to coordinate promotional events.
• Ensure adherence to Federal and State laws/regulations, AAA Club Alliance policy and procedures, and vendor requirements (ARC, IATAN, etc.); ensure physical security of all items in the retail store.
• Ensure the store follows all Retail Policy and Procedures including internal audit compliance guidelines.
• Manage personnel functions: scheduling, recruitment, retention, coaching, training, motivation, and communication.
• Work with business line leaders to set performance expectations, assess results, and coach for improvement.
• Monitor day-to-day integration, coordination, and communication between all business units while ensuring high-quality customer service.
• Assist retail store associates in serving customers as needed.
• May represent the retail store, district, or region on company-wide committees or work groups.
• Demonstrate and promote a culture of Shared Values and teamwork; participate on special project teams as needed.
• Prepare and process established reports; review and analyze report data to devise new approaches and formalize actions that enhance operational efficiencies and associate effectiveness.
• Interpret financial data and reports and respond to budget variances.
• Ensure consistent use of analytics (sales, financial, quality, operational) to monitor results and develop improvement plans.
• Review and resolve problems and/or special requests; authorize special member services as necessary.
• Professionally investigate customer complaints in a timely manner; offer customer-friendly solutions within RM parameters.
• Escalate customer issues to the District Manager/Director as appropriate.
• Develop external business relationships that generate business for retail stores and enhance the AAA image in the community.
• Work effectively with Automotive Services Managers (in CCIT) and technical team to ensure positive member experience; provide guidance/direction to Automotive Services team in absence of Car Care Manager.
• Proactively evaluate and recommend changes and improvements to facility operations, procedures, and reporting.
• Effectively use time management techniques to prioritize work, clarify needs, and delegate to meet production expectations and competing demands of managing large and/or multiple locations.
• Obtain necessary Membership license and/or Notary Public designation within 6 months from job acceptance.
• Maintain ability to pass required DMV and Tag & Title background screening to be eligible to work with partners.
• Other duties as assigned.

Requirements

• Bachelor’s degree preferred; equivalent combination of education, technical training, and experience considered in lieu of degree.
• 3–4+ years of business experience required.
• 1–2+ years of supervisory or leadership experience required.
• Ability to obtain necessary Membership license and/or Notary Public designation within 6 months of hire.
• Ability to pass required DMV and Tag & Title background screening.
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.

Skills

• Ability to co-manage a retail operation under the direction of a higher-level manager.
• Proficient in Internet technology and Microsoft Office Suite (Word, Excel).
• Effective organizational, analytical, and communication skills for accurate paperwork, assignments, and constructive interaction with associates at all levels, business line contacts, members/clients, vendors, community, and general public.
• Demonstrated leadership in personnel administration: recruitment, retention, training, motivation, evaluation, coaching, and effective communication.
• Knowledge of Department of Motor Vehicle laws preferred for the state in which the retail store resides.

Benefits

• Medical, Dental, and Vision plan options
• Up to 2 weeks paid parental leave
• 401(k) plan with company match up to 7%
• 2+ weeks of PTO within your first year (up to three weeks accruable)
• Paid company holidays
• Company-provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year