Retail Assistant Branch Manager

About the role

The Retail Assistant Branch Manager is responsible for aligning direction with the Retail Branch Manager in driving results and supporting the mission in the growth of consumer and business customer relationships, community engagement, and instore partner relationships, while delivering the Woodforest Experience to every customer, every day, every time.

Responsibilities

• Aid the Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Must be a "Keeper of the Woodforest Culture" and possess the ability to create energy around Retail objectives and initiatives.
• Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners.
• Embrace and lead a technology-driven customer experience.
• Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner.
• Inspire and coach team members to reach their full potential and act as a positive role model.
• Demonstrate flexibility to perform every other duty as assigned.

Qualifications

• 3 years of relevant and transferrable sales and/or customer service experience OR an Associate’s degree and 2 years of relevant and transferrable sales and/or customer service experience OR a Bachelor’s degree and 1 year of relevant and transferrable sales and/or customer service experience.
• Demonstrable leadership ability and experience.
• Prior supervisory experience is helpful.
• Previous instore banking experience is preferred, but not required.
• Must be positive and engaging.

Competencies

• Proactive when seeking business outside of the branch.
• Goal-oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales.
• Open to direct coaching and feedback.
• Flexible to work flexible or extended working hours to meet business needs; demonstrates reliability.
• Passionate about taking care of people by exhibiting effective problem-solving abilities, maintaining composure, and conveying a positive attitude while interacting with customers and internal team members.
• Knowledge of/or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in sales and service processes.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
• Understanding of instructions, forms, applications, and familiarity with financial statements and credit reports.

Minimum Qualifications/Experience

• High School Diploma or equivalent required.
• Full-Time work status.
• Supervisory responsibility to mentor or lead a team of more junior staff but does not typically have formal management responsibility for personnel decisions.
• Up to 25% or more travel outside of branch or as needed by customer.

Working Conditions

• Standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

Benefits

Not specified.

Schedule

Full-time.

Pay

$20.60 - $28.84 per hour.

Unposting Date

Ongoing.