Retail Assistant Branch Manager

About the role

The Retail Assistant Branch Manager at Woodforest National Bank is responsible for driving results and supporting the mission in the growth of consumer and business customer relationships, community engagement, and instore partner relationships.

Responsibilities

• Aid the Manager in achieving branch sales and revenue goals by identifying, marketing, and recommending banking products and services.
• Create energy around Retail objectives and initiatives.
• Develop and lead innovative strategies to grow, retain, and deepen customer relationships.
• Grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by greeting, engaging, and developing relationships with customers, community members, and retail partners.
• Embrace and lead a technology-driven customer experience.
• Lead, partner, and execute a community engagement strategy with a Community Development Relationship Manager.
• Inspire and coach team members to reach their full potential and act as a positive role model.
• Perform every other duty as assigned.

Qualifications

• 3 years of relevant and transferrable sales and/or customer service experience, or an Associate’s degree and 2 years of relevant and transferrable sales and/or customer service experience, or a Bachelor’s degree and 1 year of relevant and transferrable sales and/or customer service experience.
• Demonstrable leadership ability and experience.
• Prior supervisory experience is helpful.
• Previous instore banking experience is preferred, but not required.
• Must be positive and engaging.

Skills

• Proactive sales and customer service skills.
• Strong interpersonal and communication skills.
• Ability to work flexibly and handle multiple tasks.
• Confidence in handling confidential information.
• Effective problem-solving and decision-making abilities.

Benefits

Woodforest National Bank offers competitive benefits including health insurance, retirement plans, and paid time off.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time schedule with occasional overtime as needed.