Retail and Merchandising Coordinator

Summary The Retail and Merchandising Coordinator oversees all aspects of Leader Dogs for the Blind (LDB) retail operations, including the on-campus gift shop and online store. Reporting to the Director of Marketing and Communications, this role builds and leads a growing volunteer team to support daily operations while overseeing merchandising, customer service and on- and off-campus shopping events. Essential Duties And Responsibilities Retail Operations Manages all aspects of merchandise selection, ordering and inventory management Processes sales transactions and maintains POS system Works with graphic designer to design branded merchandise Provides excellent customer service to all shoppers Conducts quarterly inventory counts and annual audits Maintains organized stockroom and retail space Designs and maintains attractive store displays Ensures coverage for client shopping days, special events and tours Hosts pop up shops at LDB, Lions Club and other events E-commerce Management Manages Shopify-based online store Creates compelling product descriptions and coordinates product photography Maintains accurate online inventory Oversees order fulfillment and shipping processes Volunteer Management Recruits, selects and onboards volunteers to grow the gift shop team Oversees volunteers and delegates daily operations, ensuring regular and special-event coverage Trains, supports and develops volunteers to work independently