Jobs · Information Technology · Massachusetts

Retail Alliance Lead Generation Program - Team Manager

American Residential Services · Stoughton, MA · 1 mo ago
On-siteInformation Technology$100k–$120k/yrFull-time
We need to output HTML fragment only, with sections for headings where content exists. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include only sections that have real specific content. We have overview: Company Name, Overview, Pay, Schedule, Location, Work Setting, description. We need to extract substantive info. We must not repeat job title as heading (the page already shows it). So we don't add a heading for job title. We need sections: About the role (maybe from overview description), Responsibilities, Qualifications (maybe combine Requirements and Qualifications?), Skills, Benefits, Pay, Schedule. We need to decide which sections have content. From posting: - Overview: includes description of role, location, work setting. Could go under "About the role". Should include location, work setting, summary. - Pay: "$100,000–$120,000 per year, based on experience and interview". That's specific, so include Pay section. - Schedule: "Full-time; includes evenings and weekends". Include Schedule. - Benefits: list of benefits: Year-round stable work, competitive salary with bonus opportunities, company vehicle, gas card, maintenance plan, paid training, medical insurance after 31 days starting as low as $5 per week, dental and vision, HSA/FSA, 401(k) with match, paid time off and holidays, company-paid life insurance, employee discounts, career-growth opportunities. So Benefits section. - Responsibilities: big list under "Responsibilities: What You’ll Do". So Responsibilities section. - Qualifications: under "Qualifications: What We’re Looking For". So Qualifications section. - Skills: maybe not explicitly separate; but we could extract skills from qualifications: proven experience hiring, training, coaching, managing; demonstrated success leading performance-driven team; experience using KPIs, dashboards, conversion metrics, staffing data; strong leadership, communication, coaching, performance-management skills; ability to build productive relationships; experience supporting retail sales, lead generation, in-home services; strong organizational and problem-solving skills; comfortable dividing time between office and retail; availability to work evenings and weekends; valid driver's license; proficiency with Microsoft Office and basic reporting tools; experience supporting or managing an in-home sales team preferred. Could put under Skills section. However the instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can include Skills if we have content. We have skill-like content. Could also put under Qualifications. But we need to avoid thin sections. Perhaps combine Qualifications and Skills into one Qualifications section? But they said prefer a few substantive sections over many thin ones. We could have About the role, Responsibilities, Qualifications, Benefits, Pay, Schedule. That's six sections. Skills could be merged into Qualifications. Let's do that. Thus sections: About the role, Responsibilities, Qualifications, Benefits, Pay, Schedule. We must not include filler like "commensurate with experience". We have specific content. We need to use
  • for any list of duties/requirements/benefits, and

    for prose. Thus for each section, we need to decide if content is list or prose. About the role: prose description (overview). Could be a

    containing summary. Responsibilities: list of duties ->

    • each duty. Qualifications: list of requirements ->
      • . Benefits: list ->
        • . Pay: maybe a

          with the pay range. Schedule:

          with schedule. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from each bullet. Let's extract details. About the role: from overview: "American Residential Services (ARS), the nation’s largest provider of residential heating, cooling, plumbing, and electrical services, is seeking an experienced Retail Alliance Lead Generation Program – Team Manager to lead our retail lead generation program throughout the greater Boston market. This position is responsible for hiring, training, coaching, and managing a team of retail lead generators. The Team Manager will split their time between our Stoughton office and retail partner locations across the Boston area, maintaining a strong presence in the stores and ensuring the team consistently meets expectations for staffing, customer engagement, lead generation, and overall performance. While visiting retail locations, this leader will coach employees in real time, evaluate program execution, and meet with store leadership to strengthen relationships and address opportunities. The Team Manager will use KPIs, conversion metrics, staffing data, and performance trends to maximize store coverage, team productivity, and lead-generation results. This position reports to the branch General Manager and Sales Manager. It will also support the in-home sales process and provide management coverage when the branch Sales Manager is unavailable." We need to keep all that. Could be a single paragraph. Responsibilities: list each bullet under "What You’ll Do". Let's extract them: - Lead the performance and day-to-day operation of the Retail Alliance Lead Generation Program throughout the Boston market - Recruit, hire, onboard, train, schedule, coach, and develop a team of retail lead generators - Establish clear expectations for productivity, professionalism, attendance, customer engagement, and lead quality - Spend significant time inside retail partner stores providing hands-on coaching and performance support - Observe employee interactions and provide immediate, practical feedback to improve engagement and lead-generation results - Build and maintain strong working relationships with retail store leaders and branch leadership - Meet regularly with store leadership to review performance, resolve concerns, and identify opportunities for improvement - Use KPIs, staffing reports, conversion metrics, and performance trends to improve scheduling, store coverage, productivity, and results - Ensure the program maintains an effective presence in the highest-opportunity retail locations and during peak customer traffic - Hold team members accountable through consistent coaching, performance conversations, and documented follow-up - Conduct team meetings, individual coaching sessions, field observations, and performance reviews - Coordinate store events, promotional activities, and other lead-generation initiatives - Communicate staffing needs, performance updates, opportunities, and operational priorities to the General Manager and Sales Manager - Partner with branch leadership to ensure retail-generated leads are supported throughout the customer journey - Assist with in-home sales operations and provide management coverage when the Sales Manager is unavailable - Help improve appointment conversion, close rates, revenue, and the overall customer experience - Promote a positive, customer-focused culture built around accountability, teamwork, and results We need to keep each as

        • . Qualifications: list under "What We’re Looking For": - Proven experience hiring, training, coaching, and managing a team of lead generators, brand ambassadors, retail sales representatives, or similar employees - Demonstrated success leading a performance-driven team and improving measurable results - Experience using KPIs, dashboards, conversion metrics, and staffing data to make informed decisions - Strong leadership, communication, coaching, and performance-management skills - Ability to build productive relationships with retail partners, store leadership, employees, and branch management - Experience supporting retail sales, lead generation, in-home services, or a similar customer-facing program - Strong organizational and problem-solving skills with the ability to manage multiple locations and priorities - Comfortable dividing time between an office environment and retail partner stores - Availability to work evenings and weekends based on business needs - Valid driver’s license and ability to travel regularly throughout the Boston market - Proficiency with Microsoft Office and basic reporting tools - Experience supporting or managing an in-home sales team is preferred - Related experience, advanced training, or equivalent education may be considered We need to keep all. Benefits: list from "What We Offer": - Year-round, stable work - Competitive salary with bonus opportunities based on team performance - Company vehicle, gas card, and maintenance plan - Paid training and ongoing professional development - Medical insurance plans available after 31 days, with plans starting as low as $5 per week - Dental and vision insurance - Health Savings Account (HSA) or Flexible Spending Account (FSA) - 401(k) with company match - Paid time off and paid holidays - Company-paid life insurance - Employee discounts and career-growth opportunities with a national brand We need to keep each as
        • . Pay: "$100,000–$120,000 per year, based on experience and interview". Also note: "This posting provides details on potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum." Should we include that? It's substantive but maybe considered boilerplate? It's about pay details. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should include that note as well. However it's a bit of a disclaimer. It's still substantive. We'll include as a

          after the pay range maybe. Schedule: "Full-time; includes evenings and weekends". Also location: "Location: Stoughton, MA, with regular travel throughout the Boston market". Work Setting: "Office and retail partner locations". Should we include location and work setting in About the role? Probably yes, we can incorporate them there. The schedule section only includes schedule. We'll keep schedule as is. We must not include cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At the end there is EEO statement and privacy policy. We must remove that. Now produce HTML fragment. Structure:

          About the role

          ...

          Responsibilities

          • ...
          • ...

          Qualifications

          • ...
          • ...

          Benefits

          • ...
          • ...

          Pay

          $100,000–$120,000 per year, based on experience and interview. This posting provides details on potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum.

          Schedule

          Full-time; includes evenings and weekends

          Check that we didn't miss any substantive info: location and work setting not explicitly in a section; we could add them to About the role paragraph. Let's incorporate: "Location: Stoughton, MA, with regular travel throughout the Boston market. Work Setting: Office and retail partner locations." Add to About the role paragraph. Thus About the role paragraph will include all overview sentences plus location and work setting. Let's craft About the role paragraph: "American Residential Services (ARS), the nation’s largest provider of residential heating, cooling, plumbing, and electrical services, is seeking an experienced Retail Alliance Lead Generation Program – Team Manager to lead our retail lead generation program throughout the greater Boston market. This position is responsible for hiring, training, coaching, and managing a team of retail lead generators. The Team Manager will split their time between our Stoughton office and retail partner locations across the Boston area, maintaining a strong presence in the stores and ensuring the team consistently meets expectations for staffing, customer engagement, lead generation, and overall performance. While visiting retail locations, this leader will coach employees in real time, evaluate program execution, and meet with store leadership to strengthen relationships and address opportunities. The Team Manager will use KPIs, conversion metrics, staffing data, and performance trends to maximize store coverage, team productivity, and lead-generation results. This position reports to the branch General Manager and Sales Manager. It will also support the in-home sales process and provide management coverage when the branch Sales Manager is unavailable. Location: Stoughton, MA, with regular travel throughout the Boston market. Work Setting: Office and retail partner locations." That seems comprehensive. Now ensure we didn't duplicate any content. The responsibilities list includes many items; we must ensure

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