Retail Advisor

About the role

As the face of our brand, you will provide excellent customer service and detailed product knowledge to our customers. Using a personalized selling approach, you will see the customer journey from start to finish, including providing sensorial customer experiences through our signature services such as fragrance consultations or hand and arm massages. Alongside this, you will assist the team with general store related tasks, including stock management, cleaning and replenishment.

What we are looking for

• Excellent communication skills
• Confidence and the ability to approach any task with a positive, can-do attitude
• High level of personal grooming standards
• Passion for luxury and championing our brand values
• Ability to work well in a team
• Drive and motivation to achieve both store and personal KPIs
• Flexibility in working arrangements to suit business requirements

What we can offer you

• Hourly rate of £13.45
• 50% staff discount on all Molton Brown products
• 22 days holiday + Bank Holidays
• A day off for your birthday
• Monthly store bonus scheme up to 0.35% of retail sales if store targets are reached
• Free product allocation every quarter up to 5 Molton Brown eligible items
• Access to discounts/cashbacks from high street retailers
• Enhanced family leave
• Healthcare Plan
• Wellbeing Support
• Recognition Awards
• Season Ticket Loans / Cycle To Work Scheme
• Company Pension Scheme
• Ongoing development and the opportunity to enhance your skills
• A company where your voice will be heard and your opinion matters
• Learning and development opportunities within our business and across our brands

What you can expect from us

• An entrepreneurial environment where passionate and innovative teams come together
• Respect, teamwork and collaboration at the heart of how we work
• A workplace culture that prioritises employee wellbeing, with opportunities to get involved in initiatives such as Mental Health First Aiders, the Charity Committee, and DE&I communities
• A broad range of benefits, including flexible working, competitive salaries, health and wellbeing offers, pension/retirement options, insurance options, and more
• Learning and development opportunities
• Your voice matters here — we value entrepreneurial thinking and innovation from our teams