Retail Account Specialist (Remote)

About the role

Remote role requiring proximity to Westchester County, NY. The Retail Account Specialist will plan, develop, and implement sales training activities for retail sales associates (RSA) for one of Flexsteel Industries’ largest customers. This role focuses on creating dynamic and innovative training to support retail growth, respond to customer requirements, and balance organizational needs across sales channels and markets. The position involves providing analytics and progress reports on key performance indicators (KPI) to sales management and executive teams.

Responsibilities

• Design and execute orientation programs for retail sales teams.
• Conduct onboarding training sessions for new hires at regional training events.
• Act as a consultant to salespeople on customer-related challenges and product questions.
• Assess training needs for individuals and teams.
• Advise sales teams on product selling strategies and merchandising best practices.
• Maintain records of training curriculum and materials.
• Collaborate with sales and marketing leadership to identify and prioritize training needs aligned with account goals.
• Stay current on industry and market trends, adapting training curriculum accordingly.
• Manage a calendar of training engagements with a focus on KPIs and responsiveness.
• Contribute to and manage content in the sales learning management system specific to this retailer.
• Develop training centered on new product launches, programs, and sales aids in coordination with Sales and Marketing.
• Submit training materials through the sales and customer experience approval process.
• Implement and adhere to the Code of Business Conduct.

Requirements

• Work experience as a retail trainer, sales trainer, or similar role.
• Understanding of the role merchandising plays in the retail setting.
• Experience in the retail industry.
• Availability to travel and visit retail stores throughout the Northeast on a regular basis.
• Ability to manage the full training cycle, including in-person activities and e-learning platforms.
• Excellent presentation skills.
• Bachelor’s degree required.
• Additional certification in training is a plus.
• Salesforce experience preferred.

Qualifications

• 1–2 years of training experience.
• Exceptional customer focus.
• Self-motivated individual able to manage schedule to support approximately 110 stores efficiently.
• Ability to understand and evangelize innovative technology supporting products.
• Strong communication skills to identify opportunities for Flexsteel.