Retail Account Manager - Salt City, UT

Job Summary

The Retail Account Manager (RAM) position covers the Salt Lake market. The center point is in or around Salt Lake City, CO. The position is permanent and full-time.

Essential Duties and Responsibilities

• Ensure the highest level of customer service by coaching and developing the team to deliver outstanding service.
• Promote a positive, fun environment for clients, store personnel, and employees.
• Maintain Yelp and Google ratings above a collective 4.0.
• Plan and execute new product launches and corporate programs focusing on retail results.
• Create and execute in-store events to drive retail sales.
• Develop strategies for retail sales growth, including identifying competitors' structures and strategies.
• Achieve company initiatives such as "A" Launches, Booster Strategy, etc.
• Schedule and execute Sephora monthly training visits and utilize the Committed, Express Committed, or Blended training modules.
• Follow up with Sephora Store Operations to ensure gondola updates are completed within one week of the date driven by Benefit Global Merchandise Manager.
• Conduct Brand Business Reviews with Store Directors to support retail sales growth.
• Recruit replacement and/or new counter personnel and Aestheticians. Reduce turnover while increasing productivity per person through training and supervision.
• Successfully identify, recruit, supervise, motivate, develop, and promote a team of store associates, aestheticians, makeup artists, and freelancers.
• Directly supervise AE personnel where applicable.
• Build relationships with local Market Cosmetology Schools and engage with District Managers, Prestige Managers, General Managers, and Salon Managers to drive Benefit Product and Service sales.
• Maintain ongoing monitoring, coaching, training, and motivation of the Benefit, Sephora, and/or Ulta personnel – reinforcement training in product lines, applications, selling technique, and in-store events.
• Ensure store and counter are properly merchandised for maximum visual exposure, focusing on permanent and promotional displays, towers, and end caps that are presentable, accessible, serviceable, and easily shoppable.
• Provide efficient feedback to appropriate Benefit personnel regarding the effectiveness of Benefit strategies, trainings, selling tools, and products.
• Identify areas of strength and weakness with both the business and people in each account. Formulate action plans to correct problems with specific goals and timetables.
• Oversee all budget and expenses related to the territory.
• Manage AE employee relations concerns such as worker's compensation, leaves of absence, and performance by partnering with Human Resources and Regional Sales Manager for DS personnel.
• Manage and audit timekeeping/payroll procedures according to payroll timelines.
• Analyze and communicate all stock concerns to appropriate Department Store, Sephora, and/or Ulta personnel to ensure appropriate stock levels.
• Oversee all sanitation and hygiene standards according to State Board guidelines.
• Teach, coach, motivate, and develop selling personnel through approachable, effective communication.
• Effectively lead the organization through change and growth.

Qualifications

• Experience in retail sales and service (beauty industry and wholesale stores a plus), showing strong customer service skills.
• Previous management experience with leading and coaching teams.
• Strong attention to detail while simultaneously being capable of seeing the 'whole picture.'
• Flexible and amenable to changes in a fast-paced, high-growth environment. Must be able to multi-task while accommodating changing priorities.
• Experience with negotiation and influencing at all levels, with ability to communicate with Counter Managers, Sephora cast members, and all appropriate Benefit team members including VP’s, Regionals, and SF Headquarters.
• Flexibility to work nights, weekends, and some holidays to meet business needs.
• Experience with Microsoft Office skills, including PowerPoint, Word, Excel & Outlook.
• Ability to travel as needed.
• Must have proof of insurance, current and valid driver’s license, and reliable means of transportation.
• Active Cosmetology or Aesthetician license in work state preferred. If not currently licensed, must obtain certification within the first year of employment (company-sponsored training provided).

Company Information

Benefit Cosmetics is an indie beauty brand turned prestige powerhouse under the leading luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, today we're in 59 countries with more than 3,000 BrowBars & 6,000 trained service experts worldwide. We believe laughter is the best cosmetic because when we're laughing & having fun, that's when we're our most beautiful. We're known to work smart & laugh hard. Sound like you? You've come to the right place!

We're committed to providing a workplace that is inclusive, diverse, and equitable. We strive to foster a culture where everyone feels valued and respected. We are dedicated to promoting equal opportunity and preventing discrimination in all forms. We are proud to be an Equal Opportunity Employer and we welcome applications from all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.