RETAIL A+ CERTIFIED COMPUTER TECHNICIAN
Micro Center · Brentwood, MO · 1 wk ago
On-siteInformation Technology$18–$35/hrFull-time
Major Responsibilities
- Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
- Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
- Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
- Assemble custom computers sold by our expert build-your-own (BYO) sales team
- Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
- Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
- Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis
Education & Experience
- A High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred
- CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. Apple certifications are highly desirable
- Excellent communication & interpersonal skills combined with the ability to multi-task and adjust priorities
Physical Requirements
- Lift up to 50 lbs.
- Stand for prolonged periods of time
Benefits
- Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
- Employee Discount that includes a Friends & Family Discount Program
- Tuition Reimbursement & Education Discounts
- Paid Time Off for Regular Associates
- 401K Plan with Company Match
Growth Opportunities
- Empower employees to set their sights high and blaze their own trails
- Teams made up of motivated individuals who work hard to advance their careers
- Opportunities for career advancement
About the Role
- MICRO CENTER is the nation’s leading computer and electronic device big box retailer!
- We have an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business.
- We are passionate about customer service and developing long-term customer relationships.
- We are looking for those who are committed to these same values.
Qualifications
- High School diploma or equivalent
- One-year related computer service repair or technical customer service experience
- CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. Apple certifications are highly desirable
- Excellent communication & interpersonal skills combined with the ability to multi-task and adjust priorities
Skills
- Technical troubleshooting skills
- Customer service skills
- Ability to work independently and as part of a team
Benefits
- Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
- Employee Discount that includes a Friends & Family Discount Program
- Tuition Reimbursement & Education Discounts
- Paid Time Off for Regular Associates
- 401K Plan with Company Match
Schedule
- Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays
Pay
- $15/hour base pay with productivity incentives to increase hourly rates up to $18-$35 + SPIFFs