ReStore Assistant Manager

About the role

The Assistant ReStore Manager supervises 7–9 part-time ReStore Associates and collaborates with staff, volunteers, donors, and customers to maintain a safe, clean, and welcoming retail environment. This position also works closely with the ReStore Director to achieve the organizational goals of Greeley-Weld Habitat for Humanity.

Essential Duties and Responsibilities

• Retail Operations, Sales Floor, and Warehouse Management
• Research, evaluate, and price donated merchandise using online resources, market trends, and knowledge of customer demand.
• Ensure donated items are cleaned, repaired, tested, and ready for sale before placement on the sales floor.
• Maintain attractive, organized, and customer-friendly merchandising displays.
• Identify high-value merchandise for online sales platforms or alternative sales channels.
• Monitor inventory turnover and identify items for markdown, promotion, or disposal.
• Maintain an organized warehouse and oversee the efficient flow of incoming and outgoing inventory.
• Ensure customer purchases are picked up within established timeframes.
• Open and close the ReStore in accordance with established procedures.
• Operate and maintain an accurate cash drawer and perform routine cash audits.
• Process customer transactions through the computerized POS system.
• Prepare and transport bank deposits as required.
• Load furniture, appliances, and large merchandise into customer vehicles safely and efficiently.
• Maintain compliance with all Habitat for Humanity International (HFHI), OSHA, and organizational safety standards.
• Manage daily store operations in the absence of the ReStore Manager.
• Customer and Donor Relations
• Provide exceptional customer service and create a welcoming shopping experience.
• Resolve customer and donor concerns professionally and collaboratively with the ReStore Manager.
• Build positive relationships with customers, donors, volunteers, and community members.
• Support a culture of respect, teamwork, and mission-focused service.
• Marketing and Sales Support
• Assist with social media marketing and online merchandise postings.
• Support promotional efforts to increase customer traffic and sales.
• Respond to customer inquiries through online platforms and social media channels.
• Help identify opportunities to increase revenue through merchandising and marketing initiatives.
• Volunteer Coordination
• Create a welcoming, engaging, and rewarding environment for volunteers.
• Assist in recruiting, training, orienting, and supervising volunteers.
• Assign tasks and responsibilities that align with volunteer skills and operational needs.
• Ensure volunteers understand safety procedures and customer service expectations.
• Donations and Logistics Support
• Assist with loading and unloading donated materials and merchandise.
• Ensure donation guidelines are consistently followed by staff and volunteers.
• Support the Logistics Coordinator in screening and responding to donation inquiries.
• Help maintain positive donor experiences throughout the donation process.
• Supervisory Responsibilities
• Direct supervision of:
• 7–9 Full and Part-Time ReStore Associates
• Volunteer teams working in retail and warehouse operations
• Training and onboarding
• Scheduling support
• Performance coaching and accountability
• Promote a positive and productive work environment
• Ensure compliance with organizational policies and safety standards

Qualifications

• Required Education and Experience
• A High School Diploma or GED equivalent.
• Minimum of two years of retail, warehouse, customer service, or related supervisory experience preferred.
• A valid Colorado Driver’s License with reliable transportation.
• Ability to pass a DOT medical physical.
• Experience supervising staff and/or volunteers preferred.
• Knowledge, Skills, and Abilities
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to effectively prioritize tasks in a fast-paced retail environment.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Experience operating computerized Point of Sale (POS) systems.
• Strong internet research and pricing skills.
• Ability to work independently and collaboratively as part of a team.
• Commitment to the mission and values of Greeley-Weld Habitat for Humanity.

Physical Requirements

• The physical demands described here are representative of those necessary to successfully perform the essential functions of this position.
• Regularly lift, move, push, and carry up to 50 pounds.
• Frequently stand, walk, bend, kneel, crouch, reach, and climb ladders.
• Ability to work in a warehouse environment that is climate controlled.
• Ability to safely load and unload furniture, appliances, and donated goods.
• Ability to pass a lifting demonstration and technical skills assessment.

Compensation and Benefits

• Salary
• $55,000 annually (Non-Exempt)
• Benefits Include
• Medical, Dental, and Vision Insurance
• Life Insurance
• 403(b) Retirement Plan with Employer Match
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP)
• Employee ReStore Discount
• Professional Development Opportunities
• Mission-Driven and Collaborative Work Environment

To Apply

Interested candidates should submit a resume and cover letter to:

Jennifer Gehrman, Director of Finance

[email protected]

Please include “Assistant ReStore Manager” in the subject line.