Restoration Supervisor / Crew Chief

About SERVPRO® Team Friermuth

We restore lives and property with urgency, care, and excellence—every time. Our ambition is to be the most trusted name in restoration, powered by a team that leads with heart and hustle. We serve people, bringing calm, clarity, and confidence when it matters most.

Core Values

• Heart & Hustle — Give your Best
• Accountability — Own the Outcome
• Alignment — One team. One mission – TEAMWORK WINS
• Positivity — Here to Help
• Integrity — Do What is Right

Job Description

As the front‑line representative of the SERVPRO® brand, the Restoration Supervisor/Crew Chief demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with the restoration project manager and office staff on project progress and issues.

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety.
• Manage assets by protecting and using equipment and materials properly.
• Coach and train restoration technicians.

Position Requirements

• Valid driver’s license and insurable driving record required.
• High school diploma/GED (preferred).
• Must be available to work a rotating on‑call schedule.
• At least 1 year of experience in commercial cleaning, restoration, or construction.
• IICRC certification a plus, not required.

Skills and Physical Demands

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
• Ability to climb ladders, work at ceiling heights, and work in tight spaces (e.g., crawl spaces, attics).
• Ability to repetitively push/pull/lift/carry objects.
• Ability to work with/around cleaning agents.
• Ability to successfully complete a ServPRO‑required background check and drug test, subject to applicable law.

Benefits

• Competitive salary
• 401(k) with 4 % employer match after 1 year
• Dental insurance – available day 1
• Health insurance – available day 1, with five plan options
• Vision insurance – available day 1
• Six paid holidays plus one floating holiday after 90 days
• Paid time off (PTO) and paid sick leave
• Employee referral program
• Career path planning and training
• Employee recognition programs

SERVPRO Team Friermuth supports and hires our military veterans and spouses.