Restoration Supervisor / Crew Chief

About the role

The Restoration Supervisor/Crew Chief at SERVPRO® Team Friermuth is responsible for coordinating and performing production processes, managing customer and client experiences, and ensuring quality control. This position requires valid driver's license, high school diploma or GED, at least 1 year of experience in commercial cleaning, restoration, or construction, and IICRC certification (optional).

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in commercial cleaning, restoration, or construction
• IICRC certification (optional)

Key Qualifications

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Successfully complete a Servpro required background check and drug test

Benefits

• Dental insurance - Available day 1
• Health insurance - Available day 1, with 5 different plans to select from
• Vision insurance - Available day 1
• 401(k) after 1 year with 4% employer match
• 6 paid holidays + 1 floating holiday throughout the calendar year after 90 days
• Paid time off
• Employee referral program
• Career path planning and training
• Employee recognition programs

Skills

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Successfully complete a Servpro required background check and drug test