Restoration Supervisor / Crew Chief

About the role

We restore lives and property with urgency, care, and excellence—every time. Our ambition is to be the most trusted name in restoration, powered by a team that leads with heart and hustle. We serve people, bringing calm, clarity, and confidence when it matters most.

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. The front-line representative of the SERVPRO® brand, the Restoration Supervisor/Crew Chief demonstrates the company’s Here to Help® commitment to customers and clients.

Core Values

Heart & Hustle — Give your Best

Accountability — Own the Outcome

Alignment — One team. One mission - TEAMWORK WINS

Positivity — Here to Help

Integrity — Do What is Right

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional responsibilities include communicating and following all OSHA guidelines for job safety, managing assets by protecting and using equipment and materials properly, and coaching and training restoration technicians.

Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• Must be available to work a rotating on-call schedule
• At least 1 year of experience in commercial cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a Servpro required background check and drug test subject to applicable law

Benefits

• Dental insurance - Available day 1
• Health insurance - Available day 1, with 5 different plans to select from
• Vision insurance - Available day 1
• 401(k) after 1 year with 4% employer match
• 6 paid holidays + 1 floating holiday throughout the calendar year after 90 days
• PTO
• Employee referral program
• Career path planning and training
• Employee recognition programs