Restoration Supervisor

Benefits

• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Dental insurance

About the role

SERVPRO is seeking an experienced Restoration Supervisor to lead field operations across water, fire, mold, storm, and specialty cleaning projects. This is a leadership position responsible for managing restoration technicians, maintaining production schedules, ensuring quality workmanship, and delivering an exceptional customer experience from start to finish.

Key Responsibilities

• Lead restoration crews on residential and commercial mitigation projects.
• Cook up daily production schedules, manpower, equipment, and materials.
• Ensure projects are completed safely, efficiently, on schedule, and within company quality standards.
• Serve as the primary point of contact for customers throughout the restoration process.
• Maintain exceptional customer service and proactively resolve issues.
• Perform job site inspections and quality control throughout each project.
• Document detailed and accurate job files, photos, moisture readings, and daily progress.
• Communicate project updates with Project Managers, office staff, adjusters, and customers.
• Manage labor hours, equipment utilization, and consumable materials.
• Train, mentor, and develop Restoration Technicians while holding crews accountable for performance and safety.
• Enforce OSHA regulations, company safety standards, and IICRC best practices.
• Aid in emergency response after hours on an on-call rotation as needed.
• Maintain company vehicles, equipment, and warehouse organization.

Qualifications

• Minimum 5 years of restoration industry experience required
• Previous supervisory or crew leadership experience strongly preferred
• Experience with water, fire, mold, and contents restoration
• IICRC Certifications (WRT required; ASD, AMRT, FSRT, or other certifications are a plus)
• Knowledge of drying equipment, moisture mapping, and restoration best practices
• Ability to read scopes of work and execute projects efficiently
• Experience working with insurance claims is preferred
• Familiarity with Xactimate is a plus
• Strong communication, organizational, and leadership skills
• Valid driver's license with a clean driving record

Physical Requirements

• Lift 50 pounds regularly and up to 100 pounds with assistance
• Work in crawl spaces, attics, and confined areas
• Climb ladders and work at ceiling heights
• Stand, walk, bend, kneel, and lift throughout the workday
• Work in varying weather conditions and environments affected by fire, smoke, water, mold, and debris
• Wear appropriate PPE, including respirators when required

What We're Looking For

We're looking for a dependable leader who sets the standard for professionalism, quality workmanship, and customer service. The ideal candidate enjoys mentoring others, solving problems in the field, and taking pride in delivering exceptional restoration results. If you're looking for an opportunity to lead a high-performing team with room for long-term growth, we'd like to hear from you.

Compensation

$19.00 - $25.00 per hour

Application Information

If you are interested in becoming a part of our team, providing excellent customer service, and always being Hero Ready, please apply for one of our many opportunities in either the D/FW or OKC market.