Restoration Supervisor

Summary

The Restoration Supervisor assigns, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate positive customer experiences. As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates to customers and clients the company’s Here to Help® commitment.

Primary Responsibilities

• Facilitate a positive customer experience and ensure customer satisfaction of services.
• Communicate clear expectations to Restoration Technicians and supervise their activities.
• Cookordination and performance of restoration processes as scheduled and ensure quality control.
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Document a detailed and accurate job file to support the services provided.
• Manage and control labor and consumable usage on assigned projects.
• Manage assets by protecting and using equipment and materials properly.
• Coach and train Restoration technicians.
• Communicate with Restoration manager and office staff on project progress and issues.
• Perform daily, weekly, and monthly vehicle maintenance and equipment maintenance, as assigned.
• Oversee facility and grounds maintenance, as assigned.
• Continue development of Restoration expertise in services, cleaning products, and equipment.
• Other tasks/duties as required by employer.

Education and Experience Requirements

• A high school diploma/GED
• IICRC certifications preferred
• Minimum 1 year of experience in cleaning, restoration, or construction
• Experience in a supervisor role preferred
• Effective written and oral communication skills

Physical and Work Environment Requirements

• Regularly lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance
• Walking and standing for long periods of time
• Driving
• Sitting
• Climbing ladders
• Working at ceiling heights
• Working in tight spaces (i.e. crawl spaces, attics)
• Repetitive pushing/pulling/lifting/carrying objects
• Working with and around chemicals
• Working overhead
• Frequent exposure to fumes or airborne particles
• Exposure to a variety of extreme conditions such as heat, noxious odors, etc.
• Exposure to loud noise levels in the work environment and jobsites

Normal Working Hours, Additional Working Hours and Travel Requirements

• This is a full-time position working 7:30 a.m. – 5:00 p.m., Monday – Friday, 40 hours per week.
• This position frequently requires long hours (beyond 8 hours a day), including some evening and weekend work.
• Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.