Restoration Sales (Emergency Response Coordinator)

About the role

As an Emergency Response Coordinator (ERC) for Merit Restorations, you are the first face of Merit in moments that matter most. You arrive on scene during emergencies, earn trust under pressure, and guide property owners through their first step toward recovery—while confidently securing emergency service agreements that launch the restoration process. This is a field-based, high-impact sales role for someone who thrives in urgency, leads with empathy, and takes ownership of results.

This position operates remotely in the field, responding on-scene throughout Northern Virginia and West Virginia, with 24/7 emergency availability.

What Makes This Role Different

• Purpose-Driven Work: You show up in moments that matter and help people take their first step toward recovery
• High-Energy Environment: No two days are the same. You move fast, think clearly, and lead with urgency
• Performance-Based Opportunity: Compensation is tied to results, with real upside for driven performers
• Autonomy + Team Support: You own your territory and outcomes, backed by a strong operations and leadership team
• Mission-First Culture: We value ownership, grit, integrity, and growth—personally and professionally

This role is for someone who leads with heart, operates with discipline, and closes with confidence.

Responsibilities

• Emergency Response Sales & Client Engagement
  • Respond immediately to fire, water, mold, storm, and catastrophic property losses
  • Assess damage on site and clearly present Merit's emergency mitigation and restoration services
  • Lead distressed property owners through next steps with clarity, confidence, and compassion
  • Secure signed work authorizations and contracts in high-pressure, emotionally charged situations
  • Educate customers on the insurance process while positioning Merit as their trusted partner
• Field Sales Execution & Lead Conversion
  • Convert emergency leads into signed jobs through professional on-scene sales execution
  • Track close rates, signed agreements, and pipeline activity to drive personal performance
  • Document all site visits, photos, notes, and customer interactions accurately in CRM systems (HubSpot, DASH)
• Partner, Agency & Community Coordination
  • Build and maintain strong working relationships with first responders, plumbers and emergency trades, property managers, and insurance adjusters
  • Serve as Merit's primary on-scene representative for property owners and industry partners
  • Participate in community outreach, relationship-building, and visibility efforts to expand referral networks
• Job Handoff & Internal Coordination
  • Ensure clean, complete handoff of signed jobs to Project Managers and mitigation teams
  • Coordinate dispatch and coverage with other ERCs as needed to maintain 24/7 response
  • Communicate clearly and consistently to ensure a seamless transition from sales to production
• Emergency Support (When Needed)
  • Perform or assist with basic emergency services such as board-ups when required
  • Safely operate in active loss environments, including damaged or hazardous conditions

Requirements

• Experience & Technical
  • Prior experience in restoration, construction, insurance, or outside sales preferred
  • Proven ability to perform in fast-paced, high-pressure environments
  • Strong verbal and written communication skills
  • Comfortable gathering, documenting, and relaying critical information to adjusters, Project Managers, and clients
  • Willingness to learn the restoration industry quickly if not already experienced
• Character & Competencies
  • Compassionate and emotionally intelligent—you know how to connect with people in crisis
  • Calm, focused, and decisive under pressure
  • Confident presenting value and asking for commitment
  • Accountable—you own your numbers, follow through, and communicate clearly
  • Energetic, driven, and comfortable working independently in the field
  • Self-motivated, disciplined, and results-driven, with strong organizational skills and excellent follow-through
  • Solid decision-making skills with the ability to own outcomes
• Licensing & Physical Requirements
  • Availability for 24/7/365 emergency response
  • Valid driver's license with a clean driving record
  • Physically capable of operating in the field, including lifting up to 25 lbs and exposure to weather, debris, and active loss environments
  • Able to access damaged structures when required

Schedule

• This is a field-based, on-call emergency response role
• Evening, weekend, overnight, and holiday availability is required
• You will cover emergency leads within your assigned region and support team coverage as needed
• Primary coverage region includes Northern Virginia and West Virginia

Benefits

• 401(k) - match up to 4%
• Dental insurance
• Health insurance (medical coverage details provided during initial interviews and onboarding)
• Life insurance
• Vision insurance
• Flexible PTO
• Company Vehicle and Fuel Card
• Company Phone (and all other necessary IT equipment)