Restoration Project Director

About The Role

The Restoration Project Director serves as the operational and financial owner of each file once emergency services are complete. This position ensures clear homeowner communication, accurate documentation flow, disciplined budget control, and efficient reconstruction execution. The ideal candidate is proactive, organized, and confident in leading both field teams and subcontractors. The position is fully remote aside from a weekly in-person production meeting.

Key Responsibilities

• Mitigation Oversight & Documentation Control
  • Conduct homeowner introduction call within 24 hours of mitigation start
  • Set expectations for insurance, documentation, and timelines
  • Serve as approval authority for scope deviations, category changes, equipment adjustments, demolition, and escalated field decisions
  • Ensure mitigation scope matches the loss and documentation is complete
  • Review and approve photos, moisture logs, daily notes, sketches, and scope clarity
  • Submit organized documentation to the Estimator and review completed estimates for accuracy
• Reconstruction Conversion & Client Alignment
  • Confirm homeowner intent to proceed with reconstruction
  • Explain reconstruction scope, timeline, and expectations
  • Maintain proactive communication during estimate submission, review, approval, and supplement stages
  • Manage expectations regarding deductible, depreciation, and payment structure
• Reconstruction Project Execution
  • Create detailed work orders and build/manage reconstruction budgets
  • Assign work to subcontractors and schedule trades in proper sequence
  • Manage timelines, prevent delays, and conduct quality control inspections
  • Maintain margin targets and approve subcontractor invoices
  • Process change orders and ensure permits are obtained when required
• Financial Management & Collections
  • Track committed costs vs. approved estimates
  • Collect deposits, manage progress payments, and coordinate depreciation
  • Secure final payment and ensure no job closes with an outstanding balance
• Closeout & Carrier Communication
  • Send final photos and Certificate of Completion to adjusters
  • Confirm documentation completeness and supplement resolution
  • Close files internally once payment is received

Key Performance Indicators

• Gross Profit Margin %
• Cycle Time (Mitigation → Reconstruction completion)
• Budget Variance
• Supplement Capture Rate
• Client Satisfaction
• Documentation Accuracy
• Final Balance Collection Time

Core Competencies

• Operational Oversight
• Financial Accountability
• Structured Communication
• Leadership & Field Authority
• Insurance Literacy
• Timeline Discipline
• Detail Orientation

Reporting Structure

Reports to: Operations Manager

Works closely with: Lead Mitigation Technicians, Estimator, Coordinator, Subcontractors, Accounting

Who Succeeds In This Role

A successful Project Director:

• Thinks like an owner
• Protects margin aggressively
• Communicates proactively
• Maintains oversight of all field decisions
• Moves files forward daily
• Closes jobs cleanly and completely

Benefits

• Free uniforms
• Paid time off
• Profit sharing
• Company car
• Competitive salary