Restoration Production Team Manager

Responsibilities

• Oversee Franchise processes relating to customers and take care of customer needs
• Monitor and follow up on all assigned jobs ensuring customer needs are met
• Keep Operations Manager, General Manager, or Owner updated on production, as appropriate
• Manage relationships with centers of influence (COIs)
• Resolve problems quickly as they arise
• Perform production work as needed
• Oversee scheduling of jobs, resources, and crews following SERVPRO® Franchise production guidelines
• Manage job file documentation, job profitability, and efficiencies
• Train, manage, and recruit production personnel
• Create and/or review job scopes and ensure accuracy and clarity
• Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently

Requirements

• Minimum of 5 years of management experience
• Effective written and oral communication
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred

Qualifications

• Ability to travel locally and out of state when necessary
• Ability to successfully complete a background check subject to applicable law
• Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, driving, sitting, climbing
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawls spaces under buildings)
• Repetitive pushing/pulling/lifting/carrying objects

Benefits

• 401(k) matching
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Profit sharing
• Training & development
• Vision insurance

Pay

Commensurate with experience

Schedule

Varies based on franchise location and needs